Reply from mentfunding.comNov 12, 2024
A few things I'm going to add. I had a long conversation with this client and I think we came to a better understanding of what had happened. I hope he potentially reflects some of our conversation and our business practices in a reupdate/edit of the review, but I understand if he'd like to keep it at 1-star.
Some context simplified: We work with a 3rd party (that we have no affiliation with in regards to direct outcome) called sumsub for KNOW-YOUR-CUSTOMER (KYC) requirements that come when it's time to sign and trade on our funded accounts. We require an ID and proof of address. Sumsub (a 3rd party) verifies the documents sent, sometimes there are issues which allow us to request another attempt (or few) from the client, othertimes the documents get flagged and get denied. Out of accordance with regulation and legality, flagged and outright denied clients have their time with Ment Funding end right there. Upon this occuring (which has happened before but tends to happen very very rarely) - we refund the entire cost of the evaluation to the client and are just no longer able to work with them going forward.
The client that had left this review had similarly passed his evaluation in 3 days of signing up, and upon submitting verification of ID and proof of address, was flagged for reasons pretaining to the 3rd party verification (SUMSUB). Upon attempting to let him reprocess files and submit them again, SUMSUB had outright decided (due to the documents submitted or whatever other factors - not pretaining to Ment Funding) - that the documents were a no go and declined the verification. As a result, we are not able to work with this client.
Regarding the review itself:
I (Anton, CEO of Ment F.), believe that this was a perfect concoction of bad emotions at a bad time. I do not think the review highlights well the way that we run business and attempt to run business, nor showcases in its best ability ALL aspects/truths associated with our clients' experiences (even the bad experiences). In this case, despite sumsub having declined the KYC, making it impossible for us to put this client on a live account and have him move to the funded stage - the client was instantly refunded and is now processed as fully refunded.
We as a firm have paid out 100% of every requested payout with our team. This review (I believe) was the marriage of bad emotions at a bad time spawned into light - and for that I apologize. We have a KYC process and protocol to follow; we do NOT have jurisdiction over any of the KYC process and verifications/denials are entirely to do with a 3rd party vetted KYC verified (SUMSUB) - when a KYC is failed (as was with this reviewer) - we instantly process a refund in attempting to showcase a different approach to funding/prop firm business as we have for over 3.5 years+ now with a track record that does not dissapoint.
Anton
Ment Funding LLC