MeowtelReviews of meowtel.com

Reply from MeowtelSep 18, 2024

Meow there Sandy! Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with our app and your sitter. It’s fantastic that your sitter was able to provide the care your 19-year-old cat needed, along with regular updates. We’re glad we could help you enjoy a stress-free vacation! We look forward to caring for your kitty soon!

Reply from MeowtelSep 18, 2024

Hi there, Stefanie! Thank mew so much for the review! We are purrleased to be of service and look forward to caring for your kitties soon!

Reply from MeowtelSep 11, 2024

Hi Erik, Thank you for sharing your feedback. We appreciate the opportunity to clarify how holiday pricing works on our platform. Sitters with Meowtel are independent contractors who set their own rates for services, including the option to apply a holiday surcharge as well as the percentage for that surcharge should they choose to implement one. This allows them to manage their schedules and availability, especially during high-demand times such as federal holidays. The surcharge can vary between sitters, and this information is always available in the pricing section of their profiles for transparency. For reference, we define holiday pricing windows as 3 days before and 3 days after a federal holiday to accommodate the increased demand many sitters experience during these periods. Customers have the flexibility to choose sitters based on their pricing preferences, and we encourage you to review the sitters’ profiles in your area to find the best fit for your needs. As for your concern about not receiving a photo on the morning of your holiday visit, we sincerely apologize for any inconvenience or concern this may have caused, as an update should be sent for every visit. Rest assured, we’re always here to help whenever any concerns arise, and we will investigate when complaints are brought to us. If you feel a sitter may not have fulfilled your expectations, please reach out to us as soon as possible, and we will ask for documentation from both parties to ensure a fair resolution. You may learn more about our complaint escalation process here - https://meowtel.com/help-faq/customer/booking-modifications?question=134#134 We value your business, Erik, and appreciate the opportunity to assist you with any future bookings or concerns. Please don't hesitate to reach out if we may be of any further assistance.

Reply from MeowtelAug 30, 2024

Hi Robin, Thank you for your feedback, and we're truly sorry for any confusion. We understand how the difference in the expected versus actual rates could be concerning, and it’s important to us that our clients feel confident and clear about the services they are receiving. To clarify, the rate you initially saw, $20, is for a 20-minute visit, which is the sitter's base price for the shortest visit option available. The session you selected was for 45 minutes, resulting in a different rate of $32. This adjustment reflects the longer visit duration you chose and the additional care your kitties would receive during the reservation. We are committed to transparency and want to ensure that all pricing information is presented clearly and accurately. Please know that we are here to provide any further explanations or assist in any way we can. Your trust is incredibly important to us, and we hope to have the opportunity to serve you and your kitties in the future with the clarity and quality you expect and deserve. Thank you again for bringing this to our attention, and we wish you all the best!

Reply from MeowtelAug 20, 2024

Meow there Jessica! Thank you for your kind words and long-standing support of Meowtel! We're delighted to hear that our cat sitters have consistently exceeded your expectations and provided exceptional care for your kitties. We are purrleased to be of service and look forward to caring for your kitties soon!

Reply from MeowtelJun 6, 2024

Hi Phylis, Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you encountered with your sitter, Erica, especially during such a significant occasion. It's crucial for us that you feel heard and fully supported, and we're delighted to hear that our support team was able to provide that reassurance. We're also grateful that we could quickly find a solution by arranging another sitter for you as part of our commitment to upholding the Meowtel Promise. While we always strive for purrfection, we understand that situations may arise, and we are always prepared to address them promptly and effectively. We also understand that this platform is generally used for feedback about our service as a whole, rather than individual sitters. If you feel it appropriate, we have a dedicated space for you to share your experience directly on Erica’s profile on the Meowtel website. This not only helps other cat parents make informed decisions but also ensures the feedback directly reflects the sitter’s performance you received. Thank you once again for your feedback and for allowing us the opportunity to make things right. Should you wish to discuss this matter further, or need any more assistance, please don’t hesitate to reach out. We truly value your business and are committed to providing you and your kitties with the highest loving care.

Reply from MeowtelMay 8, 2024

Hi Taj! Thank you so much for taking the time to share your experience with Meowtel! We're thrilled to read it's been amazing. Thank you for helping us deliver the purrrfect hospitality every single day! We look forward to having you with us for a long time!

Reply from MeowtelMay 8, 2024

Meow there, Kristen! Thank you for taking the time to share your purrific experience with us. We are purrleased to be of service and look forward to caring for your kitties soon!