MeowtelReviews of meowtel.com

Pet Services
160 Spear St Ste 1000, San Francisco, California

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4.8

Excellent

Based on 672 reviews

Meowtel4.8

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Meowtel

We help cat parents book a trusted & insured sitter near them. It's free to search for a loving cat sitter near you!

Meowtel (meowtel.com) has 672 customer reviews on Folks Told, with an average rating of 4.8 out of 5.

Also known as: meowtel.com
Website: meowtel.com
Category: Pet Services
Location: San Francisco, California
Listed on Folks Told: 2026

More in Pet Services, California

Write a review

About Meowtel

We help cat parents book a trusted & insured sitter near them. It's free to search for a loving cat sitter near you!

Meowtel (meowtel.com) has 672 customer reviews on Folks Told, with an average rating of 4.8 out of 5.

Also known as: meowtel.com
Website: meowtel.com
Category: Pet Services
Location: San Francisco, California
Listed on Folks Told: 2026

Barbara M.

Jul 24, 2026

No refund when airlines cancel

Basically, a good company but beware - Delta canceled my flight less than 24 hours from start of pet sitter due to bad weather, and Meowtel charged the full amount- they did not refund one penny of my reservation. Seems a more fair way would be at least a partial refund. I have travel insurance, but they do not cover this type of claim. Think carefully before you reserve. For BEST results, try to find a sitter who is stable and has been there for awhile. The nature of the job is that sitters come and go with high frequency. I had another trip coming up and they would have allowed me to change dates and use the money I had already paid, but you cannot switch sitters if you need to switch dates. The sitter I had paid for was quitting before my next trip in a month. While I thank Meowtel for their response, it is disingenuous. When I went to the site to cancel bc of flight cancellation, I was given 2 choices: 1. Change dates- and when I tried I could not bc the sitter would no longer work there and I could not choose another sitter for the Aug trip- and 2. I was advised I would receive no refund. So all of this business about discussing it with the sitter is false. Again- lack of info provided to patrons. There is no mention of this when you cancel.

Reply from MeowtelJul 24, 2026

Hi Barbara McG, Thank you for taking the time to share your experience. We're sorry to hear that your travel plans were unexpectedly disrupted. Meowtel's cancellation policy is designed to balance flexibility for clients with fairness for the independent sitters who reserve time on their schedules for each booking. For cancellations made close to the start of a reservation, the policy may allow the sitter to retain some or all of their planned earnings to account for the time they've reserved and the preparation they've already made. At the same time, sitters are always welcome to override the standard cancellation policy and issue a larger refund if they choose. We encourage clients to discuss unexpected circumstances directly with their sitter, as they're able to make that decision based on the situation. If you ever need assistance with those conversations, you're also welcome to reach out to us at [email protected]. If a refund is issued, it is first applied as Meowtel account credit. That credit can be used toward a future reservation with any available sitter, or you may request a refund back to your original payment method. Update: To clarify, the cancellation flow reflects the standard cancellation policy based on the timing of the cancellation. Independent sitters may choose to override that outcome and issue an additional refund at their discretion, but Meowtel isn't able to make that decision on a sitter's behalf. If assistance is ever needed, we're always happy to help facilitate those conversations.

Meowtel reviews

672 approved reviews, newest moderated first

Kathy K.
Jul 28, 2026
Megan exceeded all expectations!
Megan exceeded all expectations! I recently hired her for a five-day cat-sitting and house-sitting reservation, and she was fantastic. Not only did she take wonderful care of my cat, but she also went above and beyond by bringing in my mail and packages while taking excellent care of my home. I felt completely at ease the entire time. Highly recommend!
Reply from MeowtelAug 1, 2026
Hi there, Kathy! We're so happy to hear that Megan took such great care of both your kitty and your home. It sounds like she really went above and beyond, and we're glad you were able to enjoy your time away with complete peace of mind. Thank you so much for your kind words and for trusting Meowtel. We can't wait to help care for your kitty again the next time you travel!
Charles
Jul 27, 2026
Love this service, will absolutely use again.
My sitter, Amanda, was outstanding. Showed up on time for the meet and greet, took the time to let my shy cat feel comfortable, and communicated very well. I'm very happy with the service and will be using this service again.
Reply from MeowtelAug 1, 2026
Meow there, Charles! Thank mew so much for your wonderful review! We're so happy to hear Amanda made such a great first impression, took the time to earn your shy kitty's trust, and kept you updated throughout your reservation. It means a lot to know you had such a positive experience. Thank you for trusting Meowtel with your kitty. We can't wait to help care for them again the next time you need us!
Maureen F.
Jul 24, 2026
Outstanding care by cat experts
The caretaker provided by Meowtel was exceptional. She was responsible professional caring and reliable. I knew my pets were in excellent hands and it allowed me to enjoy my vacation. I highly recommend this service. My sitter was Leni and I can’t say enough good things about her
Reply from MeowtelJul 24, 2026
Meow there, Maureen, Thank you so much for your wonderful review. We're thrilled to hear that Leni provided such exceptional care for your cats and gave you peace of mind while you were away. Knowing your cats were in excellent hands so you could fully enjoy your vacation is exactly the experience we hope every client has. We truly appreciate your review and look forward to helping care for your cats again in the future! 🐾
Barbara M.
Jul 24, 2026
No refund when airlines cancel
Basically, a good company but beware - Delta canceled my flight less than 24 hours from start of pet sitter due to bad weather, and Meowtel charged the full amount- they did not refund one penny of my reservation. Seems a more fair way would be at least a partial refund. I have travel insurance, but they do not cover this type of claim. Think carefully before you reserve. For BEST results, try to find a sitter who is stable and has been there for awhile. The nature of the job is that sitters come and go with high frequency. I had another trip coming up and they would have allowed me to change dates and use the money I had already paid, but you cannot switch sitters if you need to switch dates. The sitter I had paid for was quitting before my next trip in a month. While I thank Meowtel for their response, it is disingenuous. When I went to the site to cancel bc of flight cancellation, I was given 2 choices: 1. Change dates- and when I tried I could not bc the sitter would no longer work there and I could not choose another sitter for the Aug trip- and 2. I was advised I would receive no refund. So all of this business about discussing it with the sitter is false. Again- lack of info provided to patrons. There is no mention of this when you cancel.
Reply from MeowtelJul 24, 2026
Hi Barbara McG, Thank you for taking the time to share your experience. We're sorry to hear that your travel plans were unexpectedly disrupted. Meowtel's cancellation policy is designed to balance flexibility for clients with fairness for the independent sitters who reserve time on their schedules for each booking. For cancellations made close to the start of a reservation, the policy may allow the sitter to retain some or all of their planned earnings to account for the time they've reserved and the preparation they've already made. At the same time, sitters are always welcome to override the standard cancellation policy and issue a larger refund if they choose. We encourage clients to discuss unexpected circumstances directly with their sitter, as they're able to make that decision based on the situation. If you ever need assistance with those conversations, you're also welcome to reach out to us at [email protected]. If a refund is issued, it is first applied as Meowtel account credit. That credit can be used toward a future reservation with any available sitter, or you may request a refund back to your original payment method. Update: To clarify, the cancellation flow reflects the standard cancellation policy based on the timing of the cancellation. Independent sitters may choose to override that outcome and issue an additional refund at their discretion, but Meowtel isn't able to make that decision on a sitter's behalf. If assistance is ever needed, we're always happy to help facilitate those conversations.
Justine di G.
Jul 21, 2026
Meowtel is the best!
Our cat-sitter, Tamara, was fabulous! It took a few tries to find the perfect fit, but Tamara is so sweet with our three cats, even our difficult old man who can be grumpy with strangers. The app is easy to use at all stages including making and modifying reservations and communicating with our sitter, and Tamara shared pictures every day of our cats, their food and water, and the sparkling clean litter boxes; she even sent pictures of our armed home security system for our peace of mind! Having this service lets me and my husband go on vacation sure that our pets are in good hands.
Reply from MeowtelJul 23, 2026
Hi there, Justine! Thank mew so much for your wonderful review! We're puuurrleased to hear that your sitter, Tamara, was ameowzing! It means so much to know she took such great care of all three of your cats, including your sweet senior kitty, and that the daily updates and photos gave you peace of mind while you were away. We're also happy to hear that using the app made booking, modifying your reservation, and staying in touch with Tamara easy. We look forward to caring for your kitties again soon!
John K. C.
Jul 19, 2026
Obviously letting a stranger into your…
Obviously letting a stranger into your home to care for your pets is no small matter. Meowtel was very easy to navigate, choose a provider with great reviews and watch the process play out smoothly.
Reply from MeowtelJul 20, 2026
Meow there, John! Thank you for your thoughtful review. We’re so glad Meowtel made it easy to find a trusted sitter and enjoy a smooth, reassuring experience. We hope to care for your kitties again soon!
Jane S.
Jul 14, 2026
If you’re a bona fide cat lover and…
If you’re a bona fide cat lover and owned by precious cats, you can trust Meowtel to provide caring and quality cat care. After losing their long time sitter, nerves were wrought in finding a solid replacement. My friends, not 1, but 2 solid replacements were found. Meowtel’s temporary cat parents bring back security, safety and strong work ethic. 10/10 Gold “Cat” Stars
Reply from MeowtelJul 14, 2026
Meow there, Jane! We’re thrilled you found two wonderful sitters who bring your precious cats safety, security, and loving care. Thank you for the glowing 10/10 Gold “Cat” Stars! 🐾
Margaret Z.
Jul 13, 2026
Exceptional Cat caregivers
The cat caregivers are thoroughly vetted. They are truly experts in cat behavior. My caregiver was superior in her ability to handle my cat who is shy and can be temperamental. My cat is a one person pet. My caregiver won her favor on the first visit. They will be friends for life.
Reply from MeowtelJul 14, 2026
Meow there, Margaret! Thank you so much for sharing this heartwarming experience. We know how meaningful it is when a shy or temperamental kitty chooses to trust someone new, especially on the very first visit! We’re thrilled your sitter understood your cat’s unique personality and made her feel comfortable and safe. It truly sounds like the beginning of a special friendship for life! 🐾

MeowtelReviews of meowtel.com

Rating breakdown

What customers rate

About Meowtel

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MeowtelReviews of meowtel.com

Rating breakdown

What customers rate

Meowtel reviews

Megan exceeded all expectations!

Love this service, will absolutely use again.

Outstanding care by cat experts

No refund when airlines cancel

Meowtel is the best!

Obviously letting a stranger into your…

If you’re a bona fide cat lover and…

Exceptional Cat caregivers

About Meowtel

More in Pet Services, California

Solo Dog Grooming

pawshake.com

Nonogrooming

Pet Pals 4 U

Meowtel reviews

Megan exceeded all expectations!

Love this service, will absolutely use again.

Outstanding care by cat experts

No refund when airlines cancel

Meowtel is the best!

Obviously letting a stranger into your…

If you’re a bona fide cat lover and…

Exceptional Cat caregivers