Mercy Bakery | HRDReviews of mercybakery.com

Reply from Mercy Bakery | HRDOct 28, 2022

Salam Wandwasi, thank you for the review. We are working hard to expand and hope to operate in Africa in the future. Please see our September report here, we helped 71,448 families, 428,688 people: https://hrdglobal.org/september-2022-project-report/

Reply from Mercy Bakery | HRDOct 28, 2022

Salam Salma, thank you for the review. We worked hard to update our operations and customer service capabilities. Please see our September report here, we helped 71,448 families, 428,688 people: https://hrdglobal.org/september-2022-project-report/

Reply from Mercy Bakery | HRDOct 26, 2022

Thank you Sameer!

Reply from Mercy Bakery | HRDOct 21, 2022

Thank you for the review Shakirah. We are working hard to end world hunger. Please see our latest project reports here: https://hrdglobal.org/project-reports/

Reply from Mercy Bakery | HRDOct 21, 2022

Hi Matra Hart, I am terribly sorry that you had those issues and I hope to resolve them now. Your money either supported the operations of Humanity for Relief and Development, which is the non-profit that runs the Mercy Bakeries, or it went 100% into funding the Mercy Bakeries themselves. We publish our monthly reports of how much bread we give out here: https://hrdglobal.org/project-reports/ Financial transparency is one of our new top priorities and we are working hard to make sure our donors know where their money goes. We will be implementing new processes shortly to achieve this goal. I want to confirm that you emailed [email protected]? We check that email inbox Monday-Friday. Once again, I profusely apologize for the delay in getting back to you. We have been overwhelmed with the emergency situation in Yemen amidst these uncertain times, and have been facing a shortage of resources at our offices as well. If you have ANY questions, concerns, I’d be more than willing to personally give you a call if you would like to learn more about our organization. Feel free to send me an email at [email protected] or call us during normal business hours at 929-298-4534 and I will get back to you at the earliest. Thank you so much for bringing your concerns to our attention. We appreciate it. Sincerely, Eric Community Engagement Coordinator

Reply from Mercy Bakery | HRDMay 3, 2021

Hi Uzair, I'm very sorry that you have had this experience and that you did not receive a timely response. I completely understand your concern and how important it is to receive a tax receipt for your donation. Please allow me to assist you with this matter and ensure that your concerns are addressed. Could you please send us an email at [email protected] with the name and email address you used to submit your donation? Thank you, I look forward to hearing a response from you.

Reply from Mercy Bakery | HRDOct 21, 2022

Salam Mohammed, I am terribly am sorry that you had those issues and that we are responding so late. I hope you find our new website design more user-friendly: https://hrdglobal.org/donate-today/ I asked our Director of Donor Engagement to look up your donation and provide the refund. Financial transparency and customer support are our new top priorities and we will be implementing new processes shortly to achieve these goals. Once again, I profusely apologize for the delay in getting back to you. We have been overwhelmed with the emergency situation in Yemen amidst these uncertain times, and have been facing a shortage of resources at our offices as well. If you have ANY questions, concerns, I’d be more than willing to personally give you a call if you would like to learn more about our organization. Feel free to send me an email at [email protected] or call us during normal business hours at 929-298-4534 and I will get back to you at the earliest. Thank you so much for bringing your concerns to our attention. We appreciate it. Sincerely, Eric Community Engagement Coordinator

Reply from Mercy Bakery | HRDFeb 18, 2021

Hello Felix, First off, I would like to extend my sincere apology for your less-than-satisfactory experience with our organization. We're sorry to hear that you found the process of donating to Mercy Bakery “dodgy.” I understand that when you were planning to donate to our organization, the link you had saved initially was no longer working. As a result of our ongoing marketing efforts to bring awareness to our cause, we have been utilizing social media and other fundraising platforms (such as madinah.org), which may have been why the original web address didn’t work. I would also despise if an organization were to try and deceive me by posing as a charity. One of the reasons you may not have found charity registration information about Mercy Bakery is because it is not its own charity -but rather a project of our charity organization, Humanity for Relief and Development (HRD Global). At HRD, we pride ourselves on transparency and ensuring that every penny from our generous supporters is put to good use on the ground in Yemen. I’d like to assure you that our organization indeed is a registered 501(c)(3) charity, and our registration number is 83-0919620. Our office address is located at 41 Flatbush Ave., Floors 1 & 2, Brooklyn, New York, 11217. If you’d like to see more information regarding the locations of our various Mercy Bakeries in Yemen, as well as our other projects, please visit our website: https://hrdglobal.org/mercy-bakery-kitchen/ Once again, I profusely apologize for the delay in getting back to you. We have been overwhelmed with the emergency situation in Yemen amidst these uncertain times, and have been facing a shortage of resources at our offices as well. If you have ANY questions, concerns, I’d be more than willing to personally give you a call if you would like to learn more about our organization. Feel free to send me an email at [email protected] or leave a message at 929-298-4534 with your name and call-back number, and I will get back to you at the earliest. Thank you so much for bringing your concerns to our attention. We appreciate it. Sincerely, Maeen Ali President, Humanity for Relief and Development/Mercy Bakery