Merit AdministrationReviews of meritadministration.com

I just feel that I was given a bad deal with my car each time it needed service when it came to the warranty. I'm supposed to have the diamond package and nothing was never covered under my warranty.

Your company service was outstanding thank you very much.

I am not satisfied with the service. My rental reimbursement was denied because Merit set hours at 6 that think the labor when they have a 8hrs minimum before any reimbursement, they say they would pay $30 per day 60% of cost per day up to maximum $180, my rental cost was upwards of $380. The vehicle was in shop for 8 days and Merit only pays 6 hours labor that they set in order not to reimburse me less than half of the rental cost. Merit recommended cheaper generic parts which doesn’t work with the vehicle so they have lowest payout. I am suggesting to Vehicle owners that it’s better to create an account for that warranty and put that $130 per Month in it that you would be Merit for a useless warranty where end paying much more than if do by yourself, NO MORE of these useless plans.

Fremont Ford was great, explained every thing. Truck sounds great and no more miss in my garage. thanks

The whole process of getting my car fixed was pretty smooth, but the approval could have been quicker. I think that if we weren’t on vacation it would have taken longer.

Warranty, Service

The dealership had my car for a month, trying to work with the warranty department that would not budge. I ended up paying out of pocket $1800. Will not recommend this warranty service.

WARNING!!!!! DON'T DO BUSINESS WITH THIS COMPANY!!! I purchased a warranty through US Automotive Protection/Merit, just off what the Protection Specialist Jared Turner told me. I didn't have any paperwork or policy in front of me. They tell you what it is and you decide from there. I told him I didn't want to deal with another 3rd party warranty company. He told me something I've never heard. He said, They are a Dealer Direct Warranty company. They deal directly with the dealerships. You have the option to go to other shops also but if you choose to go to the dealership, they'll have all your info. Untrue! My deductible was $100. That's all I would have to pay, if my car went to the shop under a covered problem. I told him, if I had the full amount, I would pay the warranty policy in full, which came to $3,555. I'm so glad I didn't have the full amount. My car developed steering problems. The Nissan dealership found it the be the steering rack. I filed a claim. Parts and labor was cover by the warranty. Here's where everything went sideways. Dealer quoted the price for the rack a little over $1500, warranty company said the price they see is a little over $1100. I had to cover the outstanding balance of $466.07. Yeah, so much for the $100 deductible. Dealership replaced the part and found out it needed a new high pressure line. They called the warranty company. US Automotive Protection/Merit denied the claim. I called them. My claim specialist Kyle told me, they cover the major part but don't cover the lines the major part needs in order to work. Line cost $488. I had to cover the price. So much for the $100 deductible that I was told is all I would have to pay. Now I'm out of pocket right at $1000 with the warranty policy. Dealership found another problem, warranty company denied the claim and said, "My policy reached it's MAX payout." WOW!!! How does that work. They're charging me $3555 for the policy and it's max out is a little over $1800. Jared Turner didn't tell me that. I cancelled the policy immediately. They got me for a few monthly payments. Just think if I would've paid the $3555 total. Guarantee you they wouldn't be trying to send me no money back. WARNING!!!!!!!! DON'T DO BUSINESS WITH THIS COMPANY Look at their reviews. They are a 3rd party warranty company. I don't care what name or phrase they want to call it.