Bad
Based on 126 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Open an account and invest on your own terms - put your own investing ideas into action online or invest with an advisor. Access tools and research to plan for what matters most.
Merrill Edge (merrilledge.com) has 126 customer reviews on Folks Told, with an average rating of 1.2 out of 5.
126 approved reviews, newest moderated first
Brent A.
I love working with my advisor. Actually anyone who gets my call. I never wait to speak with an advisor, he is proactive and follows through, and keeps me informed on any transactions. They also perform better than another financial institution I use. Merrill has higher returns.
Mack C.
1. Abysmal customer service. Be prepared to get the runaround and unclear answers. Be prepared to wait on the phone. 2. User unfriendly trading platform. When was it last updated? Never. 2 stars because it could be worse.
Mako
Received a letter From Merrill Edge reSigning as custodian of my $75K ROTH IRA , out of nowhere after 12 years preferred platinum customer . 30 days to transfer and get out . No reason given . Froze my account from selling (except by phone ) unbelievable . Let me open positions and collect fees the same week , But now this.. IF this is how platinum customers are treated .. RUN ,DON"T WALK AWAY FROM THIS COMPANY . THEy CHARGED ME $49.95 FOR A TRANSFER FEE AS WELL , ABSOLUTELY HORRIBLE BUSINESS AFTER 10+ YEARS , DO NOT TRUST .NO REASON GIVEN FOR CLOSING ACCOUNT
R N.
I got into merrill edge mistakenly 10 yrs back and did not really pay close attention to how much better other brokerages like E*trade are in comparison. Their software systems and web interface is inaccurate, and despite being told about their bugs, Merrill has employees who are fat, lazy sit back and have not bothered to fix their system deficiencies which would give full info to a client. Like other reviewers say here, merill does not offer some services simply because their software is a piece of crap cf say E*trade. Merill enjoyed an old clientale for decades who'd buy one bond or stock and sit it on it for years. so merrill lost out against E*trade who competed and got trader types. DO NOT PUT YOUR $ in MERRILL being tempted by their promotional bonus offers, as you'll get poor execution, so lose money with no visibility They have Poor software systems for margin trading, charge you margin interest for no reason, then waste months and cannot defend themselves with no clear evidence
Prakash G.
I have self-managed account at Merrill Edge, which is Dimond's preferred client. If you can’t trade spread, collar under your retirement account, When I talked to multiple customer associate about the issue, they told me Merrill do not allow you to trade spread, or collar under your retirement account in their system, because of the margin and risk factor. Please note it's not an SEC restriction, The reason Merrill Edge does not allow trade spread, collar under your retirement account is because their system can’t support to trade spread, or collar under retirement account, and they told me Merrill Edge will not improve their trading platform. I will be moving my accounts from Merrill Edge to another brokerage company where I can trade spread, and collar under my retirement account. Furthermore, you can’t contact upper management. I will be moving my accounts from Merriel Edge to other brokerage company where I can trade spread, collar under my retirement account. Furthermore you can’t contact upper management.
Tom D.
Potentially the worst and most unintuitive website I have ever used
Stephen C B.
I am glad that these reviews confirm my horrible initial query. I put $1000 into the brokerage account just to test the water. When I called with a simple question I hung up after 30 min of a conversation with India interspersed with sales recordings. I did not get near to being able to ask the question. I wanted to leave eTrade as they are merging with Morgan where I already have an account. Just to be diversified. Now I will close my Merrill Edge account and just accept staying in eTrade
Art G.
This is by far the worst online broker to deal with. This is a Bank of America company. If you have dealt with BoA then you what I mean. Opened an brokerage account on line could not fund it. Clled thier service team got the run around for 3 days talked to at least 6 people. Never got a straight answer and never resolved the issue. Closed the unused accound and was charged $50.00 for closing the account I could not use. STAY AWAY, FAR AWAY from Merrill.
