Reply from Mesotherapy StoreAug 31, 2026
Hi Shana,
We are deeply sorry to hear about your experience. Our team is always committed to rectifying any issues that arise, whether technical or human error.
Before leaving a negative review, we always encourage our customers to reach out to us directly through any of our available contact channels. Although our customer service center is closed on Sundays, our team is active Monday through Friday, from 9:30 AM to 5:30 PM EST, to answer questions and resolve any problems. Whenever you reach out to us via email, WhatsApp, or text, rest assured that we will work quickly to solve the issue.
After reviewing our app and the automatic discount code system, we confirmed that we are currently experiencing a technical glitch. To make things right, we are processing a 10% refund of your order directly to Affirm, your chosen payment method. You will receive a notification via email shortly confirming this refund.
We hope this resolution provides peace of mind and allows you to reconsider the 1-star review left on our profile.
Thank you for your patience, and we sincerely apologize for the inconvenience.
Best regards,
Customer Service Team