Bad
Based on 15 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Meterpay is listed under Energy & Power.
Meterpay (meterpay.net) has 15 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
15 approved reviews, newest moderated first
Shane W.
Your Landlord can also set the tariff as mine probably does. Who governs this absolute mess....
Safeer U.
Fraud fraud fraud can't get out of this complete mess they have me tied in won't give me information who the actual provider is I'm topping up every 3-4 day 15 or 30 pounds iitd cost me over 300 pounds for just a month that's all to this scam company meterpay amco management are absolutely useless don't answer calls or emails or anything in response to this massive issue I'm just point blank refusing to top up .
Mr. Matthew B.
Total rip off.I have unfortunately been stuck with this "company" for around five years.I used the emergency credit when needed,now all of a sudden it doesn't work,says "credit disconnected" when I try.I was stuck with no electric I have been chasing them for over a month & they said I was using the E/C too much & as the standard charge(70p per day)was less on the E/C I "shouldn't rely" on it.I always paid it back,& what they are doing is illegal.I don't even have a fridge & I'm gone for days on end & it still costs almost 1£ per day.If I dare to use a small lamp or charge my phone,forget it.Vunerable tenants beware,they'll have your eyes out.0 star
Josh
I moved into my house on April 15th, and today is April 27th — in just 13 days, I’ve already spent £80 on electricity. For context, I live in a studio apartment, work 40 hours a week, and the only appliance that’s constantly on is the fridge. How is this even possible? I’m definitely taking this up with my housing agency to get this terrible provider changed. This feels like daylight robbery.
adeniran O.
Do not ever take a house with meter pay. I repeat do not ever use meter pay. They are not transparent and rude. I was speaking to one of their customer service, and she hung up on me, when I asked a very simple question. If its okay for a one-bedroom apartment with no heating system at all using a 5-pound per day is fair enough 🙃
Dean B.
Zero star if that would have been possible. I used to be with Easy Housing in a hostel. Before we just had a stable amount of service charges we had to pay and that was it but they decided to install them Meterpay meters and it’s very expensive, absolutely rip off and a scammer fraudulent company taking advantage of vulnerable tenants. It’s a disgrace and should be illegal and people should report them including all landlords that are using them exploiting poor people who think it’s ok to pay their massive charges. It won’t show you no breakdown - of your usage…and when you top up your credit mysteriously disappears - no way I’ve used that much. My girlfriend is still with them and runs out of electricity all the time and she’s hardly even at home using anything. She’s also on benefits and is sick with a transplant of kidney, has a hole in her heart and has got TB. Meterpay - and Easy Housing (so called supported housing) just don’t care - they don’t support people at all and wouldn’t even care if you die. Disgusting pigs they are. Sadly nobody cares.
Angela R.
Most of these 1* reviews are from people who are not able to set up their own consumer accounts. Yes you get charged a Daily standing charge fee even if you don’t use any electric - the same as you would with a quarterly bill - Meterpay do not supply the electric , they merely offer the service of a smart meter for your convenience. The landlord who is responsible for paying the bill will be able to tell you which electric supplier they use for your property. You should be able to request a user manual for your meter from your landlord.
customer M M.
This is a review in two parts - Deeply concerning regarding the staffs attitude when you call, unhelpful and jobsworth is all one can say on that front.The login to access your account is shockingly bad. The meters are really good. Just don't hope to get any help when things go wrong. Just pray you can sort it and don't die of despair in the interim. Apparently Mr Homer the MD does not speak to mere mortals and all emails sent get vetted by the manager first. Interesting?
