Reply from MetroBudFeb 28, 2026
Ape is a reputable, high-quality brand distributed nationwide, and we stand by its authenticity. You're the first customer to raise this concern, which suggests it may be an isolated issue, such as personal tolerance, perhaps consider a tolerance break or having a friend test the product.
Regarding communication: We offer multiple channels (text, email, etc.) and respond promptly during business hours. Your messages came after closing, and our driver prioritizes safety by not texting while driving, especially on snowy roads.
On delivery: Your order was below our minimum for direct priority ($35 after discount, paid $25.50 for a premium live resin vape). It was placed one hour before closing and pooled with others, as communicated. We can't guarantee instant delivery or a scooter driver to text and drive on snowy roads.
As a voluntary membership club, we value mutual respect. Due to the review's tone and claims, we've decided to part ways and have banned your account, we prefer not to engage with customers who publicly slander without first seeking resolution via email.
If you have asthma, we recommend consulting a doctor before using vapes. For future reference, reaching out privately allows us to address issues effectively.
