Reply from Mia Belle BabyFeb 21, 2023
Dear Mary,
We apologize as the fulfillment center changed the tracking numbers issued for the 2 shipments in transit. We show the following tracking links / numbers for the items below. Regarding the Off the Shoulder Ruffled Swimsuit - we have requested an update from the manager at the fulfillment center and can provide an update within 48 hours. Currently we do not have tracking assigned, and will provide an update on if / when the item is shipping out, or provide tracking number assigned. We updated the tracking numbers / links so the system can update the tracking in the online tracking portal. You are able to track the items on your own with the links below.
Scalloped Swimsuit
Global Express Tracking (cainiao.com)
https://global.cainiao.com/newDetail.htm?mailNoList=10230*****
Halter Swimsuit
Global Express Tracking (cainiao.com)
https://global.cainiao.com/newDetail.htm?mailNoList=73213*****
(tracking links have been hidden for security purposes - please see my direct email response for the full tracking links)
Thank you.
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Update 2/22 - We called and left a voicemail to the number on file today - as we have been responding to your emails. You have some sort of spam blocker enabled (SpamAssassin per the bounceback email) on your email account, and we keep getting the following message after each email sent to you. We cannot control if your email box has a spam blocker function that is not allowing our email to be received on your end, however we have been responding to your emails, you just have a feature on your email account that blocks our email.
To Recap my voicemail, the 2 items have tracking links that were emailed to you but you did not receive the email. The 3rd item that has not shipped is out of stock, and we can issue a refund for the item or issue you store credit. Please let us know if you prefer a refund or store credit plus 20% of that item paid price.
Subject: Delivery Status Notification (Failure)
Mail Delivery Subsystem [email protected]
Tue, Feb 21, 12:19 PM (1 day ago)
to cs
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The response from the remote server was:
554 sorry, Spam detected by SpamAssassin (#5.3.4)
Update 2/27/2023:
Dear Mary,
We apologize for the miscommunication with the email programs and want to confirm the refund has been submitted to go back to your payment method on file. Please allow up to 5 business days from Friday 2/24/2023 to receive the refund back into your account.
We cannot reverse that refund, and would ask that you submit any new order with the discount code TE**** to receive 35% off your next entire order.
Please reply to this email or send a new email to [email protected] if you have any further questions.