Excellent
Based on 639 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Based in Portland, Oregon, MiaDonna is a leading retailer of beautiful, ethical and affordable fine bridal jewelry compassionately crafted with conflict free lab-grown diamonds, lab-grown gemstones and recycled precious metals.As a foundation-first company, a minimum of 10% of the profits from your purchase fund educational, mentorship, agricultural, and urgent relief programs in diamond mining communities through The Greener Diamond Foundation. With your help, we can positively change the lives and lands affected by the conflict diamond trade and build a more sustainable fine jewelry industry.
MiaDonna (miadonna.com) has 639 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
639 approved reviews, newest moderated first
Hans
MiaDonna was able to work with us when we found out the fiance was allergic to nickel. Would definitely recommend to friends and family as a source of responsibly sourced jewelry.
Reply from MiaDonnaMay 9, 2019
Hello Hans So pleased we were able to resolve the issue your fiancee was having with her ring. Thank you so much for your wonderful review!
AM
Excellent Experience! I received my ring as expected and it was beautiful. At first I was hesitant to order online without seeing the ring in person. However, the ring was more beautiful in person than it was online. The setting options were far superior to any of the other ethical jewelry companies online. In addition, I'm glad that my lab-grown diamond did not require tons of earth to be moved, and happy to know that some of the proceeds go to assisting diamond mining communities. I never once spoke to a customer service representative because I was sure about what I wanted. Based on the other reviews, I'm sure they are top notch! Thank you MiaDonna! My fiance loves the ring, and we are sure it will last a lifetime.
Reply from MiaDonnaMay 8, 2019
Thank you for such a wonderful review! We are delighted to hear you had such a great experience with MiaDonna.
Will
Excellent service and product. Couldn't be happier.
Reply from MiaDonnaMay 7, 2019
Hello Will, Thank you for taking the time to review MiaDonna. We are delighted to hear that you are happy with your purchase and the service you received.
Ricardo
The best part of working with MiaDonna other than their beautifully designed diamond rings are their staff. Every lady that I talked to helped me with choosing the ring and getting it shipped as quickly as possible.
Reply from MiaDonnaMay 7, 2019
Hello Ricardo Thank you so much for your kind words and for taking the time to review your experience at MiaDonna. We are so pleased you were happy with your experience and your purchase!
Hunter
Very helpful and timely assistance from everyone I talked to. The jewelry met and exceeded my expectations.
Reply from MiaDonnaMay 7, 2019
Thank you Hunter for your great review. We are delighted to hear that you were happy with your engagement ring purchase.
Scott
They did an excellent job; I got exactly what I was looking for, they answered all my questions, the ring came on time, and my fiance said it was perfect.
Reply from MiaDonnaMay 7, 2019
Congratulations to you both! Thank you for your review and it is great to hear that you were delighted with your purchase.
Jerome D.
We fell in love with the quality of the rings and the work being done in Africa. Great experience when I flew in with my Fiance and chose the options. The sales person that we originally saw was great and attentive but, no longer works there. Not a great experience ordering the ring. Poor verbal communication once I placed my order. Customer service and connection was missing. Many innacurate emails sent to me which made the process confusing. UPS originally lost my package. We never got the diamond earrings we were promised when we went to the showroom. They were supposed to come with the purchase of the ring.
Reply from MiaDonnaMay 7, 2019
Hello Jerome, I am sorry you have not been fully happy with the service you received at MiaDonna. We wish we had known of your frustration with our communication so we could have made this process smoother for you. Unfortunately once the package leaves our office we are at the mercy of UPS and we cannot control any errors they may make. With regards to the earrings, they were an offer that we were running in November and due to your purchase being made in April, it was no longer available. Please reach out if we can help you further.
knfulle
Return policy needs improvement. Similar companies cover shipping cost and don’t limit returns to one per customer.
Reply from MiaDonnaMay 7, 2019
Hi Kurt, I really appreciate your feedback. As a small business, our return policy is something we continually work to improve, but as I'm sure you can appreciate, there are limitations to what we can and cannot offer. I'd love to provide free two-way shipping and unlimited returns, however, as a foundation first company handcrafting product in the U.S.A. with little mark-up, we have minimal margin to work with. Many of our competitors source their products from overseas, apply high mark-ups, and do not contribute profits towards a foundation. We do things differently. Crafting within the U.S.A. and keeping our pricing as affordable as possible is very important to us, but does limit us in other areas – shipping costs being a notable one. We do offer free U.S. shipping, and hope to expand to free returns in the near future, it's just not feasible right now. I do really appreciate your support and your opinion. It is feedback like this that really helps us to reflect internally and become better as a company. Kindest regards, Andrew Puddifoot. General Manager.
