Reply from The Microbrand StoreDec 11, 2023
We're sorry that you didn't pay attention to the emphasized text right next to the check out button that you used, which clearly stated that your shipment was coming from overseas. We're transparent and very up-front about that, so no, it isn't hidden information. We even explain where we ship from and why on our FAQ page. If you wanted the timepiece quickly within a few days when ordering during a long holiday weekend, which happens to be the one time of year when all shipping services tend to get flooded with a deluge of orders so delays can occur, no matter if it's national or international, we're nonplussed that you only opted for the free shipping instead of expedited shipping, and that you didn't check with us first before ordering to check if you could receive your order within just a few days, since we could've pointed out how unrealistic that would be, or even ask where we ship from.
For the record, we're a US corporation that pays US taxes, we're 100% owned by a US citizen, who maintains a residence in the US, and also pays US taxes, and your payments are made in US dollars that directly go in to our US bank account via the Shopify service we use to host our web site, so no, you are not paying to a different economy, and you also didn't pay top dollar here either. The price you paid for your timepiece happens to be the lowest price it was and currently is available at anywhere.
Normally our US customers can expect to receive their watches within 5 to 7 days door to door. It's 2 weeks exactly since we shipped to you, and the watch cleared US customs at the end of last week, so it looks like there was a delay there between international shipping and customs processing. However, we're glad to see that you have your package now since it was delivered and signed for today.
