Great
Based on 171 reviews
MightyCall4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MightyCall is a flexible & scalable cloud-based call center solution designed specifically for small & mid-sized businesses.Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and outbound calls and increase your team’s productivity.Collaborate - Track performance and route calls to your team members based on their roles and knowledge.Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates.Supervise - Train and supervise agents in real-time and obtain precise performance data.Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.
MightyCall (mightycall.com) has 171 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
171 approved reviews, newest moderated first
Darrell J.
The conversation with the support team was very helpful. I got all my questions answered.
Reply from MightyCallJul 6, 2022
Darrell, glad we could help! Feel free to contact us anytime you have any questions about MightyCall or need a hand with settings :)
Hester T.
Support service is super fast and helpful. Team members answer all my questions in an instant. Well done!
Reply from MightyCallJul 6, 2022
Hester, thank you for leaving such a nice review! If you need any help with your MightyCall account in the future, our team is just a phone call or a message away :)
AA
Impressively efficient answering of questions related to porting as well as initiative in facilitating a time-sensitive request.
Reply from MightyCallJun 30, 2022
Arthur, many thanks for your feedback! Delighted to know you're enjoying our product and customer service :)
William
Calls typically terminate after one or two rings. Notice of these calls arrives far too long after the call is dropped. Your dashboard is poor - half the time it does not show calls until it is refreshed, if then. Sometimes not until hours later. The app on my iPhone may show a call that does not show on the dashboard on my PC until much later.
Reply from MightyCallJun 30, 2022
William, thank you for sharing your feedback, sorry to hear about your experience! There are some things that you can do to improve it right away. First, please remove a voicemail greeting from your Work Hours call flow. The flow is set up to play a greeting and then route the call to you; however, when people hear that all team members are currently busy, they are less likely to stay on the line. Further, you chose to direct your calls to your mobile app, but set the amount of time the service would ring before switching to voicemail to 15 seconds. It's a very short period of time, we recommend using a 24-second timeout to make sure you have enough time to answer calls. Finally, as for the Journal page (or dashboard as you call it), it's not refreshed automatically, though we consider adding such a feature one day. If you need a hand with setting up your MightyCall account for better performance, please call us at +1 (888) 256-8312 or email us at [email protected], we're here to help!
Jack W.
They are good as responding to any issues we are having. Good technical support.
Reply from MightyCallJun 30, 2022
Jack, thank you so much for your review! Knowing you're happy with our support makes the whole team very proud :)
Brian
Excellent service, totally recommend.
Reply from MightyCallJun 28, 2022
Brian, thanks a lot for your review! Always happy to help :)
Tony
Mighty Call is always informative and very helpful.
Reply from MightyCallJun 20, 2022
Tony, we appreciate your feedback! Glad we could help with your request :)
Berniece B.
MightyCall is cool! The company’s customer service is fantastic! Today I was impressed by the attentiveness of Olga. She responded to all issues I raised regarding the API. Thanks!
Reply from MightyCallJun 17, 2022
Berniece, thank you so much for your kind words! Olga sends her best wishes :)
