Mike's BikesReviews of mikesbikes.com

I had a great experience with Mike’s Bikes. Got a great deal on a Cervelo Caledonia 5, arrived on time, assembled except for seat and wheels, securely packaged. One item, the di2 charge cable was missing they sent one immediately upon emailing them.

Wish I read the reviews before ordering. I ordered a bike and needless to say key components for the bike to function were missing. Reached out and was told they’ll reach out to see if they have the missing components to ship to me. So you’ll end up spending weeks from your purchase to start riding. Also there will be no instructions on how to build the bike once you get it. Spend the extra money and go to a local bike store.

I would not recommend this bike shop to anyone who cares about their bike. They kept mine out in a back alley in the rain for two months, disconnected cable to the switcher in an attempt to "fix it", broke my rubber handles on on the handle bar, gave it back to me in shambles. Eventhough they were confident they have 99.9 % of the parts availavle to fix my gear hub. There was not even an effort made to order a new wheel with internal hub. They just promised to call "Next Tuesday" with an update. That was eight tuesdays. Please go to Bee Cycles. The mechanic there is passionate about fixing things.

BEWARE!!! This bike shop will sell you a bike that they cannot service if anything comes up. Bought an e-bike about 2 years ago, middle of the line (not the cheapest) and when the battery stopped working, brought it in. After one month of calling every week for an update (because they never called us even thought they kept saying they would), finally they said they will not be able to help us diagnose, let alone fix the problem. Cannondale bike so thought we would be good for service, but no go. Horrible experience with this bike shop. No follow through to even communicate with us. Garrett the manager and Conner the mechanic repeatedly said they would reach out to us with updates, but never did. I doubt that is the type of service you are looking for, so better to buy a bike from a shop that can service what they sell. Will never buy from this shop again!

Knowledgeable friendly staff who are quick to respond with email questions and helpful in guiding me through my purchase. I live 3.5 hours from their store and yet they were very helpful before, during and after the purchase.

Is this purely a scam shop? Bought a simple pair of bike shoes. They were too small, and I wanted to change them. Their "customer services" seems deliberately designed to wear out people. No replies to emails, phone calls not answered, only AI robots on their site. Sad. Tried to support this "small shop" to go against the Amazon trend. Am afraid I'm back to Amazon. Much more reliable.

Sold me a counterfeit Cannondale Quick 3 CX. The bike can't be registered with Cannondale. Sub-quality parts. Buyer beware.

It seems to be a little success story. But as sympathetic the name suggests to be as violent is their adamant newsletter war. They do not send one but three newsletters at a time! I was caught by a fault of one of their customers (unable to write his proper email address) into their list and I - believe me - tried to explain, begged to erase my data… but no, it’s just impossible to get rid of mikesbikes.com Customer service and respectful handling of GDPR is unfortunately not on their menu.