Reply from Mike's Mix & MasterAug 29, 2025
Hi THW,
I’m truly sorry to hear about your disappointment and want to clarify a few things. My goal has always been to provide professional, industry-quality mixes and masters, and I regret that your experience didn’t meet your expectations.
To address your concerns:
• Every order begins with a first mix, which is intended as a starting point for review. From there, clients have unlimited revisions included in their package so we can shape the mix exactly as desired. It’s a collaborative process, and client feedback is essential to refining the sound.
• Regarding communication, I want to sincerely apologize if you felt ignored. I strive to respond promptly, but if I missed your follow-up messages, that is on me, and I take full responsibility.
• Refunds are reviewed on a case-by-case basis, but I’m always open to resolving issues fairly. I would never intentionally “ghost” a client, and I’m sorry if that’s how this situation came across.
I’d still like to make this right with you. Please reach out to me directly at [email protected] with your order details, and I will personally review your case to find a fair resolution.
To potential clients reading this: I encourage you to look at our many satisfied customer experiences as well. While I regret this client’s dissatisfaction, I remain committed to delivering the highest quality service and ensuring every artist walks away happy with their project.
Best regards,
Mike
Mike’s Mix & Master