Average
Based on 328 reviews
Mile Auto3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Mile Auto (mileauto.com) has 328 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
328 approved reviews, newest moderated first
Iris N.
He is very nice and patient
Reply from Mile AutoMay 20, 2026
Helli Iris - thanks for your review on Trustpilot. We agree that our team members are nice - and hopefully patient. We appreciate you being a valued part of the Mile Auto family. -Mile Auto Customer Success
Trung
I tried calling an assigned adjuster multiple times and left voicemails with no confirmation or call back. I decided to get to customer service to see if I could get any assistance on a claim and Ian was very happy and willing to help and assist. We tried getting in contact with the assigned adjuster since Ian said they should be available but turns out that they just did not want to talk to me. Ian was very helpful on confirming my questions and concerns, adding additional information and also gave me a manager contact information. Ian went above and beyond today with assisting me and my client's claim and I appreciate that a lot. Some adjusters can learn a thing or two from him.
Reply from Mile AutoMay 6, 2026
Hi Trung - thanks for your Trustpilot review. Ian is an A+ member of our claims team, and we are so glad he was able to jump in and help. We are checking on the challenge you mentioned regarding your assigned adjuster, and will rectify that immediately. We appreciate having you a part of the Mile Auto family. -Mile Auto Customer Success
rogelio E.
Competitive on the prices, bud costumer service is very bad, as well as their website, every time you want to do any change you have to call or fill a form, making the processes not easy to be done compared with other companies, I just hope they make easier in case of any claim.
Reply from Mile AutoMay 6, 2026
Hi Rogelio - thanks for your review on Trustpilot. You are exactly right about our online functionality, and an updated web and app experience is in the works (actually in testing now) and should be released very soon. We have a top-notch claims team, and while we hope you don't need them anytime soon, we know you will be pleased with their care and performance. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Redfox M.
Ian was helpful and knowledgeable in helping file my claim.
Reply from Mile AutoMay 6, 2026
Hi Matthew - thanks for your review on Trustpilot. We are pleased that Ian was able to assist you with filing your claim. We are glad to have you as a part of the Mile Auto family. -Mile Auto Customer Success
Michele S.
Great experience. Great rates. Ongoing positive experience with Mile auto. They helped me when I bought my traded in my car and needed to change my insurance coverage to my new vehicle and ran into some questions. Customer service was responsive through email and got back to me within the day.
Reply from Mile AutoMay 6, 2026
Hi Michele - thanks for your kind review on Trustpilot. Our Customer Care team members are indeed top-notch, and we are pleased they helped provide a positive experience for you. That's why they are here. Thanks for being part of the Mile Auto family! -Mile Auto Customer Success
Mark F.
Mileauto answered all my questions. The great people who work for Mileauto are kind, well informed and always ready to help. I really like their prices and believe other insurance companies should follow them. I have not needed them for anything serious but I'm sure I'll get the same attention at that time as I do now. I thank you for all you do. I promise if you choose Mileauto, you'll keep a lot of money in your pocket and still have quality auto insurance.
Reply from Mile AutoApr 30, 2026
Hi Mark - thanks for your review on Trustpilot, and your kind comments about our team and our pay-per-mile auto insurance. We are pleased to be saving low mileage drivers money on their car insurance. We think it's only fair that customers just pay for what they use - unlike traditional auto insurance companies. Thanks for being part of the Mile Auto family! -Mile Auto Customer Success
Angie H.
I love this company and refer my friends and family all the time!! Nate and the whole staff are always so pleasant and helpful. Progress is always done so quickly and the payments can't be beaten!!
Reply from Mile AutoApr 28, 2026
Hi Angie - thanks for your review on Trustpilot. Nate is super, and we think all the members of our team are kind, helpful and respectful. Thank you for being part of the Mile Auto family. Safe driving! -Mile Auto Customer Success
Jose R.
Ok every time I call the personal are friendly and polite and helpful and resolve my concerns fast politely and most of all they listen that last one is very important to me. THANK YOU MILES AUTO
Reply from Mile AutoApr 28, 2026
Hello Jose - thanks for your kind review on Trustpilot. We appreciate you recognizing our team members for being friendly and helpful, and especially their willingness to take the time to listen. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
