Mile AutoReviews of mileauto.com

Reply from Mile AutoMar 20, 2026

Hello Binhminh - we have reviewed your Trustpilot review and researched your account. First of all, we appreciate you being a long-term member of the Mile Auto family. We see that our system did not receive your mileage reading for the most recent month, so our Customer Care team is attempting to reach you by phone and email to get that odometer reading in order to adjust your payment accordingly. Just for the record, our monthly invoices reflect the miles actually driven in the prior month. If we do not receive a reading, our system automatically generates a "default charge" for 40 miles per day. Once that happens, when a customer reaches out, that can immediately be corrected to reflect a charge for the actual miles driven. We look forward to taking care of this situation for you. Thanks very much. -Mile Auto Customer Success

Reply from Mile AutoMar 16, 2026

Hi Catreana - thanks for your review on Trustpilot. We are glad to hear of your positive interaction with Cami. Our team is focused on kind and professional efforts to serve our customers. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success

Reply from Mile AutoMar 16, 2026

Hi Gabriel - thank you for your review on Trustpilot. Dealing with claims can be frustrating and confusing, and frankly the claims experience is what sets "so-so" insurance companies apart from "great" insurance companies. We are so glad that Ana was able to be there for you to make the process clear and understandable. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success

Reply from Mile AutoMar 16, 2026

Dear Feathers Galore - All auto insurance, including insurance from Mile Auto, depends on the personal details of the applicant (things like prior claims, prior insurance coverage, age, address, etc.). To get a full quote, all insurers also require a drivers license number, home address, garaging address for the vehicle and VIN. A full and accurate quote does not depend upon generalized information, but specific information relevant to you, your vehicle, your claims history, and your motor vehicle violations. So, unless you shared all your personal information with the "several people" who ran your quotes, they would not get the same result. Also, most insurance companies run antifraud analytics in the background that detect multiple users attempting to defraud insurance companies, so your efforts to obtain multiple quotes by multiple people using the same information would also likely trigger such system protection mechanisms. And finally, we do not sell information to third parties. -Mile Auto Customer Success

Reply from Mile AutoMar 16, 2026

Hi Kahlayni - thanks for your review on Trustpilot. Our Customer Care team members here at Mile Auto work hard to be kind and helpful. We are so glad you are part of our Mile Auto family. -Mile Auto Customer Success

Reply from Mile AutoMar 11, 2026

Hi Todd - Thanks for your review on Trustpilot. We are pleased that Ian was helpful; he's an outstanding member of our team. We are glad to have you as a part of the Mile Auto family. -Mile Auto Customer Success

Reply from Mile AutoMar 9, 2026

Hi Charles - thanks for your review on Trustpilot. We are so glad our Customer Care team could quickly and easily provide the service you needed. We will share your kind words with the team. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success

Reply from Mile AutoMar 9, 2026

Hi Corneilus - we appreciate your review on Trustpilot. We think our Customer Care team is pretty special, and are thankful you think so too! We are glad you are a part of the Mile Auto family. -Mile Auto Customer Success