Great
Based on 822 reviews
Mindbloom4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mindbloom is the largest provider of psychedelic medicine, with psychiatric clinicians facilitating more than 825,000 at-home ketamine therapy sessions per year in 37 states. Mindbloom offers ketamine therapy for a range of mental health issues, with programs that combine evidence-based medicine with coaching, content, and community. Visit our website Contact us
Mindbloom (mindbloom.com) has 822 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 43 reviews with 3 stars · Clear filters
Amanda B.
I enjoy doing this treatment at home. I definitely prefer the intensity of the IV sessions though. Also the refills need to be better timed. I ran out before I got the next refill. I want a set treatment plan as well.
Ian R.
Do your homework. There are many equally therapeutic platforms that are literally %80 less expensive and offer the same support and services. I’m not going to name the other companies because I don’t want to seem like I’m promoting one over the other, but if you do the math of cost/day of treatment mindbloom is charging you $30/day while other companies will charge between $4-$15/ day. A month of twice weekly ketamine doses costs about $80 from a compound pharmacy. Don’t pay over $1000 per month for them to keep being a Marketing empire.
Adam S.
I loved the experience. Some things were not clear and it may have been on my end. I misunderstood the times I was supposed to have the sessions and when to check-in with the guide versus the doctor. Unfortunately due to the miscommunication (some of which is completely my fault because of my hectic lifestyle, moving recently and the death of my mother) I now have been discontinued and have to wait 6 months.
Reply from MindbloomJun 29, 2025
Hi Adam, Thank you for sharing your feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/). We’re grateful to hear that you enjoyed the experience and found it beneficial. At the same time, we understand how disappointing it can be to have care paused—especially while you’re juggling a recent move and the loss of your mother. We’re truly sorry you’re facing so much at once. As medical providers, our foremost responsibility is to ensure every treatment remains both safe and appropriate within our structured protocol. At times, that means pausing care until it’s clinically advisable to resume—a safeguard that protects your well-being and ensures you receive the full benefit of the program when you return. We sincerely hope to be able to support you again when the time is right. In the meantime, if you have any additional questions, need resources, or simply want guidance on next steps please don’t hesitate to reach out at [email protected]. Best, Anna G.
Patrick N.
Mindbloom and their staff have been nothing but fantastic, the only issues have been with the shipping process, which have been plentiful and extremely frustrating. If they could coordinate the delivery of medications better, it would change the outcomes in my opinion, as the amount of frustration, effort and time spent simply to receive the medication has caused significant stress that was meant to be dealt with through this program. Just being completely honest in this review as it genuinely has made me second guess my choice.
Reply from MindbloomJun 12, 2025
Hi Patrick, Thank you for sharing your detailed feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/). We're truly grateful to hear that your experience with our team has been a positive one—your kind words about our team mean a lot to us. At the same time, we sincerely regret any frustration caused by the shipping issues you’ve faced. We know how essential it is to receive your medication on time especially when you’re showing up for your mental health. We’re actively working to improve our pharmacy coordination and communication to prevent situations like this from happening again. Your feedback is incredibly valuable in helping us do better. If you need anything at all, please reach out to us directly at [email protected]. Warmly, Anna G.
RR
Branding, marketing, materials, and medicine are high quality. The guides were a massive disconnect. The only human interaction with the company and they seem undertrained and inexperienced. My guide left the company after my second session leaving me feeling stranded and on my own. The service would benefit greatly from licensed, trained and experienced therapists.
Reply from MindbloomJun 12, 2025
Hi Russell, Thank you for sharing your feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/). We’re truly sorry that your experience with your Guide left you feeling unsupported. That relationship is meant to be a steady and supportive part of the program, and we regret that your Guide’s departure left you feeling stranded. Mindbloom Guides receive extensive training in ketamine therapy facilitation and integration, and many hold certifications in areas like trauma recovery, somatic techniques, and transformational coaching. They're selected not just for their expertise, but for their ability to provide compassionate, meaningful support throughout each step of the process. Your feedback reinforces how essential consistency and connection are to healing—and we’re actively working to strengthen both across our care model. If there's anything we can do to support you now, please don’t hesitate to reach out at [email protected]. Warmly, Anna G.
Marina P.
I’m very disappointed in the fact that my medication is not going to be shipped out until the 10th. Due to the fact that we live at the epicenter of 7 landslides we are not able to receive mail at our home so we have to use a pack and ship. If thus medication does not arrive by Friday it will sit at the store, unrefridgerated for 3 days which will render the medication useless. This is going to set me back almost 2 weeks. I have followed all of your instructions exactly so I don’t understand why your pharmacy is saying the Mischa put in the refill to early. I don’t normally ask for “special treatment” but I’m living in a what looks like a war zone! I need my medicine and do not need this added stress in my life right now. Thanking you in advance for your consideration of this matter Marina Parker
Reply from MindbloomApr 23, 2025
Hi Marina, Thank you for sharing your feedback. Privacy rules prevent us from publicly discussing individual client information, and we encourage anyone with questions or concerns to reach out through our help-center.mindbloom.com or by emailing [email protected]. I can only imagine how stressful your current situation must be, and I’m so sorry that this medication delay added to that burden. We know how important it is for treatment timelines to stay on track and it’s completely understandable to be frustrated, given the challenges around delivery and storage. We’ve shared your feedback with our team and pharmacy partner to help prevent situations like this from happening in the future. If you are still encountering issues please reach out to our [email protected] so we can work quickly to help. Thank you again for your patience and for bringing this to our attention. Best, Alex Phillips
Simon A.
My guide is great and the app is very good. My experiences with the medicine has been incredible. But Mindbloom support is very frustrating and can’t really do anything for me that I can’t do my self. Every time I emailed them I got a response from a different person. They got dates and times wrong and never did anything fast. The first clinician I worked with seems to have left and the first guide I chose left before my first session the replacement guide I got didn’t show up to my first session so I had to reschedule it. Abysmal. But now that I’m finally able to do it I’ve gotten a ton out of it.
Reply from MindbloomApr 23, 2025
Hi Simon, Thank you for sharing your feedback. Privacy rules prevent us from discussing individual client information but we encourage anyone with questions or concerns to reach out through our Help Center: help-center.mindbloom.com or at [email protected]. I’m so glad to hear your experience with the medicine, the app, and your guide has been so impactful—and that you’ve gotten so much out of the program. That said, I’m truly sorry for the early challenges you faced. That’s not the experience we aim to provide. Your feedback has been shared with our team to help us improve how we communicate and support our clients. Thank you again for your patience and persistence in sticking with the program. I’m happy to hear you’re now receiving the care we strive to deliver. Best, Alex Phillips
Patient
The treatment itself is excellent, and the care around it reflects genuine attentiveness. There’s a lot to appreciate on that front. But the app, unfortunately, falls short. It’s clunky, unreliable, and doesn’t reflect the quality of the clinical experience. The communication, too, has been frustrating. I’ve had to email ten different people, often repeating the same information, with no clear sense that anyone has a full view of my case. It creates confusion where there should be clarity. For a company like Mindbloom—clearly well-resourced and thoughtful in its clinical approach—this kind of fragmentation seems avoidable. It would be incredibly helpful if all communication could be streamlined into a single account, so that whoever a patient is speaking to has access to the full context.
