Reply from Pickaxe MiningJun 26, 2025
Thank you for taking the time to share your experience. We understand how frustrating delays can be, and we want to address your concerns directly and transparently.
To clarify: Your machines were shut down due to non-payment, not a voluntary pause. Per our agreement, this entitled us to charge storage, late, and reconnection fees, which are standard in the industry. However, we waived all of those fees as a courtesy, despite months of unpaid invoices.
During that time, your units were at one of our more remote facilities. We were upfront that restarting machines would take time due to the site's location and staffing constraints.
Unfortunately, while preparing your machines for reactivation, the site experienced a transformer failure, which affected hundreds of client units, not just yours. We notified you of this and informed you that we’d be migrating all equipment to a new data center to prevent future issues.
Throughout this process, you were offered multiple times the option to have your miners moved to another site or even shipped to your home — at no markup. You declined those options.
The switch to Kaspa mining happened because you hadn’t completed KYC on NiceHash, which is required to receive BTC payouts. We transitioned you to a compatible pool so your machines could continue mining without interruption.
We understand that this has been a frustrating experience, but labeling it a scam is not fair to the team who’s worked to accommodate you despite extended non-payment, unexpected infrastructure failure, and efforts to communicate and provide options throughout.
We remain committed to helping you get your machines back online and we’re still here to support you, whether through redeployment or shipment.
- The Pickaxe Team
