Miracle-EarReviews of miracle-ear.com

My elderly mother-in-law bought hearing aids from miracle ear. They never worked right. could not keep them connected to her phone. and now they’re telling us that they need to be repaired and are not under warranty because the warranty was up four weeks ago. do yourself a favor and don’t buy a miracle air product.

I'll not belabor this issue with extraneous information however I will report that a pair of $6500 hearing aids should in no way present any issues with regard to construction and/or performance. Happily mine don't. That said the charger is another story entirely. I'm saddened to report that the chargers are absolute junk. I'm on my third charger provided by the store as replacements and I still have to fiddle with them for several minutes each night in order to get the contacts on both the hearing aids and the charger to align physically so that the aids may charge. The design of these chargers (base and travel models) is so obviously inferior that it's astonishing to discover that nothing is being done to correct this frustrating situation. The franchisee has told me that I'm not the first to bring this to her attention which makes Miracle Ear's apathy or indifference to this issue a good enough reason to look elsewhere for hearing aids. The problem quite simply is that the cavities on the charger/s are just too damned large resulting in the hearing aids having to be delicately jiggled or finessed with the hope of eventually making the necessary contact. I have an electric shaver, a flashlight and several high end ham radios which present no problem whatsoever with regard to charging. These crappy Miracle Ear chargers are so frustrating due to their poor design that on more than one occasion I've given up, gone to sleep and awakened the following morning to uncharged hearing aids. I wouldn't expect this with a pair of $99 TV hawked hearing aids but for $6500 in addition to a flawlessly functioning charger I should be daily fanned and fed grapes. As good as the hearing aids are I'd never have considered buying them had I known how poorly designed and frustration inducing this charger situation would be. Were it not too late I'd return the hearing aids without hesitation. You owe your customers a better piece of hardware and an overall better experience than you're currently providing. Extremely disappointed. Update: It's interesting to me though not surprising that in the 5 weeks since I posted these comments Miracle Ear has made no effort whatsoever to extend to me an invitation to contact them or to even respond here to my remarks. It seems implausible that these comments haven't been read by someone at Miracle Ear which is to me an indication of either ferocious apathy on their part or more likely the knowledge that what I've written regarding the poor quality of their charging hardware is accurate. Given the tremendous cost of these hearing aids their indifference to this issue is at once disappointing and irritating. An expensive lesson learned.