Poor
Based on 25 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Made with natural and pharmaceutical ingredients of the highest grade and utilizing the most current technology MISSHA brings you closer to a youthful, more beautiful you.
MISSHA US (misshaus.com) has 25 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
25 approved reviews, newest moderated first
Michelle U.
Ordered and paid for bb cream June last year ; shop app still showing it has been shipped but not delivered . I have tried a number of times via email to contact and have never had reply . I feel like I have been robbed and would recommend NOT to buy from them as no customer service whatsoever
Christina M.
I used to be a frequent customer before they changed their customer service. I used to have a difficult time getting in contact with them, but now they no longer respond at all. In May, I received a broken, empty bottle of essence. I made a refund request that was approved after much difficulty, but when I didn’t receive my refund, I contacted them and got no response. I tried multiple times even on different platforms such as Instagram. It’s a shame, but I’d have to warn people to not buy directly from this company’s website if you want to be able to contact them for any reason. Their products are good, but can be bought elsewhere where people have the decency to respond.
Lyn E.
Will not be purchasing Missha products again as I have learnt that they test their products on animals. Very cruel.
Emilia
My review is more about their customer service than the products. I have only tried one of their products (SAFE BLOCK RX ZINC TONE UP SUN [ROSY BRIGHTENING] sunscreen for the face) and it did its job. But, the customer service or should I say, the lack of it, is the worst I have ever encountered. I emailed MISSHA the first time on March 9, 2022, about the product's expiration date. I emailed mymissha[at]beautynet.co.kr and they never replied. I gave up on that but now on January 7, 2023, I emailed them again. This time, I emailed all these different emails: misshaglobal[at]beautynet.co.kr, support[at]misshaus.zendesk.com, support[at]missha.zendesk.com, help[at]misshaus.com, info[at]misshame.com. The only email that replied to me (luckily in less than 10 minutes!) was info[at]misshame.com which is from MISSHA ME (Middle East, Dubai) Facebook page (not surprised they take care of their customers compared to others). The emails mymissha[at]beautynet.co.kr and misshaglobal[at]beautynet.co.kr are from their Korean website or Facebook page. The emails support[at]misshaus.zendesk.com and support[at]missha.zendesk.com are both from the SAME website (MISSHA US) but on different pages. On misshaus[dot]com/pages/contact-us they tell you to email support[at]misshaus.zendesk.com and on misshaus[dot]com/pages/faq they tell you to email support[at]missha.zendesk.com. The American MISSHA also has a THIRD email address which is help[at]misshaus.com that you can find on their Facebook page. WHY SO MANY DIFFERENT EMAIL ADDRESSES?! If emailing them doesn't work for you, you can always try to message them via Facebook Messenger. All countries (and many others) have their own Facebook pages. The only companies that emailed back to me were MISSHA Dubai and eventually MISSHA US (support[at]missha.zendesk.com). The latter didn’t even know they were selling the product mentioned above.
Ostin J.
If I were to talk about Missha products, I'd defo give 5 outta 5 points. Can't say anything bad about quality or value for money. Have been using multiple lines of the facial products and I am totally satisfied. But if I am to talk about service, generally I'd say that it is good, except sales reps are being pushy to but more expensive products. Perhaps it is related to the reward system (more they sell, more they get as a sales %), but it pushes me away as I am a conscious customer.
Rhonda T.
Like many others I love Missha products. I have been a loyal customer for years. However, their shipping and customer service needs improvement. I received a shipment that was missing an item. I reached out to customer service and they wanted a picture of the box, contents and packing slip...which I did not keep. (Anyone could take a product out of a box and send a pic with it missing). I have sent multiple requests for them to ship my missing product or refund my money. I have yet to receive a reply after three more attempts. There are many other Korean beauty companies that I am sure would like to have my business.
Allison M.
This is the worst business I have ever dealt with. I never received my product. When I enquired they sent it again but it took multiple emails. Then the second shipment was also never received. This was over a 5 month period over email. The second shipment never came. It was 2 months since the had sent it. They said they don’t resolve orders past 30 days. This is illegal. I wrote a strongly worded email and finally got a full refund. I will never be ordering anything from them again.
Mickey M.
writing this in SEPT 2020. with all this chaos going on due to COVID and FIRE, I didn't expect for them to be very helpful lol USPS lost my packaged as my landlord had something "delivered"that same day as well but never actually received it. I dreaded contacting customer service because I was not sure if they will hear my story due to the tracking code says it was delivered, but MISSHAUS.COM replaced everything in timely manner! I am a very happy customer.
