Poor
Based on 638 reviews
Men's Luxury Outlet2.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
High-end items at affordable prices.
Men's Luxury Outlet (mlo.shoes) has 638 customer reviews on Folks Told, with an average rating of 2.0 out of 5.
638 approved reviews, newest moderated first
Joe
Ordered pair of shoes bout 2 to 3 weeks ago. Still nothing.
Reply from Men's Luxury OutletJan 30, 2021
Hey Joe, thanks for reaching out to us! Our current delivery estimate is around three weeks, so the shoes should be with you in the coming days. Please do reach out if that's not the case however!
Brooke S.
I ordered a pair of shoes from them 3 weeks ago. I still haven’t received them. I haven’t even received the email with shipping and tracking info they said I would receive within 1 to 4 business days. This place is a joke and especially since I’ve read other reviews who have been waiting weeks longer than I have.
Reply from Men's Luxury OutletJan 29, 2021
Hey there Brooke, I'm sorry to hear you haven't received your tracking email as of yet! This may have fallen into your spam box or been sent to a different email if there was a typo in your address. I've reached out via Trustpilot to ensure we get those details to you ASAP!
Nan L.
Ordered a pair of shoes on December 17. Still have not received them, and they have lied repeatedly that they cannot be canceled because they have shipped. I am beyond frustrated with the dishonesty and dreadful customer service. These were to be a gift for my great niece starting nursing school. 40 days later, still no shoes. Disgraceful. On 12/23, an email said it had shipped. On Jan, 14th, I requested a refund cause it had not moved. You denied it, cause it had “shipped.” On 1/22, the tracking said a shipping label had been printed, Forest Park Georgia, USPS awaiting item. On 1/29, departed shipping partner facility, still at Forest Park, awaiting USPS.
Reply from Men's Luxury OutletJan 29, 2021
Hey there Nan, I'm really sorry to hear you haven't received your shoes yet! This timeframe is certainly unusual and I'd like to look into whether there may be an issue with your package at the post office or otherwise. I've reached out via Trustpilot to look into your order personally!
Council
I ordered the yellow pair in a 7 men’s due to them being out of my size in women. I wear an 8.5 in women. I must say these are the most comfortable shoes I’ve ever purchase. I ordered January 5, 2021 and they came in today January 23,2021. They came in a bag with the straps inside the shoes.
Reply from Men's Luxury OutletJan 24, 2021
Hey there, so happy to hear you're loving your shoes! We appreciate you taking the time to leave your thoughts with us. Stay safe out there and enjoy the rest of your weekend!
La Sean D.
I ordered my shoes over 2 weeks ago on Jan 5th and still have not received them. Very little communication. I would not being ordering from them again. I try and buy from Small business to help out but this is a first of no communication from the company. Look at all the reviews I plan on contacting the BB company and report. This is a lot of negative reviews and this is not okay to treat Customers in this fashion. Everyone should report them. Update on order- I received the shoes when I was out on vacation 3/5/2021. Not sure how well the shoes are but I donated them to charity. I did t want to go through the return process, because if it was anything like the delivery process, I would be disappointed again. Hope they do well. I will never order from them again. I am sure someone will appreciate them. Good luck!
Reply from Men's Luxury OutletJan 24, 2021
Hey there La Sean, I know our team have spoken to your via email, but our current delivery estimates are 10-14 business days - which is around three weeks. I understand if these times aren't ideal for you, but we are as transparent as possible during checkout about these times to ensure every one of our customers know what to expect before ordering! Shoot our support team an email if you have any further concerns and they'll be glad to help. I hope you are going to love the shoes when they arrive!
Shane T.
I placed an order December 29th, it gets a label created on Jan 5th.. gets sent out Jan 20th and arrived Jan 22nd... Didn't open them yet.. will update this review. Hoping it was worth all the hassle and extended wait time.. So I opened it, it comes in a regular packing bag like one you would get with a shirt that gets shipped to your house. Inside are napsacks with the draw strings with each pair in it. I honestly thought it would be better and I'll try it again but from the feel and they way it fits on my feet.. not a huge fan. Feels light but cheap light and that's weird coming from a shoe priced in the same ball park as jordans.
Reply from Men's Luxury OutletJan 22, 2021
Hey there Shane, three weeks is our current estimate for delivery, so I'm happy that these reached you in time! I am sorry to hear however that you're not terribly happy with the fit and feel of the shoes. If you'd like to try out a different pair, we'd be happy to arrange an exchange for you - just contact our customer support team at [email protected]!
Brittany M.
I ordered a pair of shoes on the 2nd of Jan and still have not received a tracking number. I’ve also sent an email and was told they were checking into it..this was last week..I’ve still heard nothing from them. This is ridiculous.
Reply from Men's Luxury OutletJan 21, 2021
Hey Brittany, we are experiencing a bit of a delay at the moment but this doesn't seem right - the shipping email may have landed in your spam box! I'm reaching out via Trustpilot to ensure we get you this tracking number as soon as possible :)
Carlos O.
I ordered 3 pairs of shoes, 3 wicks ago still don't have a tracking number, contact them by email there respond is i should get tracking shortly. I'm going to contact BBB, berry bad choice purchasing from this company.
Reply from Men's Luxury OutletJan 20, 2021
Hey there Carlos, I'm really sorry to hear this! We are experiencing some delays in terms of carriers feeding back tracking updates and details but a three week delay doesn't sound right. I've reached out via Trustpilot so I can look further into this for you!
