MMarine Online IncReviews of mmarineonline.com

Reply from MMarine Online IncSep 27, 2023

Thank you for taking the time to share your positive experience Jeff! We're overjoyed to receive your 5-star rating. Our team works hard to provide top-notch service and your feedback is truly rewarding! We're honored to have you as a satisfied customer, and we're here whenever you need us.

Reply from MMarine Online IncSep 20, 2023

Hello David, Thank you for taking the time to share your experience with us. We value all feedback, and it's important to us that we address your concerns. Upon your initial phone call to us you expressed that you were not yet familiar with MMarine Online. We understand that making a purchase from a new company can raise concerns, so without hesitation we were happy to provide the assurances you needed to feel comfortable to proceed forward with your order. This included a link to our verified customer reviews page via Trustpilot in addition to our authorized dealer verification letter from Kohler to help satisfy any doubts or concerns you may have had. Furthermore, we also provided you with several different payment options for your convenience. We understand that you initially chose to pay via ACH transfer to optimize your savings. As your order was submitted on a weekend, your order was processed on the first business day thereafter. Once receipt of payment was confirmed, your generator was scheduled to be picked up by the freight company the following business day. In the interim we received notification that a chargeback had been initiated on your end, while you have expressed your denial, it’s essential that we maintain transparency and accuracy when addressing such issues to ensure fairness and trust within our community. After we contacted you regarding the chargeback, you then requested our wire details to complete your purchase, thereafter we didn’t receive any further correspondence from you aside from a request to cancel your order without reason. At MMarine Online, we prioritize the trust and satisfaction of our customers. We have a proven track record of delivering quality products and exceptional service. Our team is dedicated to making every experience positive and worry-free. If you have any further questions or would like to discuss this matter in more detail, please don’t hesitate to reach out to our customer support team.

Reply from MMarine Online IncSep 7, 2023

Hello Andrew, thank you for choosing MMarine Online! We appreciate you taking the time to provide us with feedback and we’re grateful for your business. We look forward being of assistance to you again soon!

Reply from MMarine Online IncSep 7, 2023

Thanks so much for sharing your experience with us Trina. We’re happy to know that you had a great experience shopping at MMarine Online. We hope to see you again soon!

Reply from MMarine Online IncAug 29, 2023

Thank you for being a valued customer and choosing MMarine Online Douglas, we look forward to being your trusted source for boat parts for many years to come!

Reply from MMarine Online IncAug 29, 2023

Thank you so much for supporting us with your 5-star review! We appreciate your business Michael and look forward to having you back again soon!

Reply from MMarine Online IncAug 29, 2023

The team here at MMarine appreciates your 5-star rating Rich! Thank you for being a valued customer and choosing MMarine Online, we look forward to serving you for many years to come!

Reply from MMarine Online IncAug 21, 2023

Thank you for sharing Astrid and Laurent! We’re happy to know that you had a great experience shopping with us at MMarine Online. We look forward to being your trusted source for your boating parts, supplies and accessories for many years to come!