Excellent
Based on 384 reviews
MMarine Online Inc4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MMarine is one of the fastest growing online retailers for boat supplies.We specialize in providing an extensive selection of products at competitively reduced prices. MMarine is committed to customer satisfaction, our team is highly qualified to answer any question about what is best for your boat and your budget. We’re available online 24/7 to assist you with any inquiries. Our mission is to be the best online retailer in the boating industry providing high quality products at the lowest prices.
MMarine Online Inc (mmarineonline.com) has 384 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
384 approved reviews, newest moderated first
Alejandro H.
Great service and responsiveness!
Reply from MMarine Online IncMar 3, 2023
Hello Alejandro, thank you so much for supporting us with your 5-star review! We appreciate your business and helping to share the word about us. We look forward to your next visit at MMarine Online!
Kenneth H.
The quality of service we received from Mariner Marine Services was second to none! Drew and the team tackled a very difficult repair job to test and fix all of our boat electronics that were damaged by a lightening strike. They worked cost efficiently, professionally, and met some very tight deadlines. I would not hesitate to highly recommend Mariner Marine Services to anyone needing a wide range of marine services. They get the job done!
Reply from MMarine Online IncFeb 27, 2023
Hello Kenneth, apologies for the confusion perhaps you have the reviews mixed up- we don't offer repair jobs, we do however hope you're enjoying the Vitrifrigo Thermostat Current Membrane Control Panel for all DW models you ordered from us! If we can be of any further assistance, we're available 24/7 and happy to help!
Frederic R.
Knowledgeable and efficient sales team. Part was shipped and delivered promptly as expected.
Reply from MMarine Online IncFeb 27, 2023
Thank you for this exceptional review of your experience with us Frederic! We appreciate you giving us the opportunity to demonstrate our commitment to customer satisfaction. Please don’t hesitate to let us know if we can be of assistance to you in the future, thank you for choosing MMarine Online. We look forward to seeing you again soon!
Michael G.
Perfect match to what I needed , thanks !!
Reply from MMarine Online IncFeb 17, 2023
Hello Michael, thank you so much for supporting us with your 5-star review! We appreciate your business and helping to share the word about us. We look forward to your next visit at MMarine Online
William K.
Great online service. Part was showing in stock on line but was not available. Follow up by phone was much appreciated but shipping went via FedEx ground vs UPS, not really sure why. Good recovery though and parts received ok. I have the app and have used / will use again.
Reply from MMarine Online IncFeb 13, 2023
Hello William, We greatly appreciate you taking the time to provide us with your feedback and are pleased to hear that you value our communication and correspondence efforts. Shipping availability is based solely upon location and perhaps FedEx was the fastest route of delivery for your order. Thank you for choosing MMarine Online William, we appreciate your business and look forward to having you back again soon.
Joe M.
Send an email requesting the availability of a fitting, I received a response promptly and after placing the order the part was delivered timely. Great service.
Reply from MMarine Online IncFeb 8, 2023
Hello Joe, thank you for this exceptional 5-star review! Our team works very hard to make every customer experience exceptional and and we’re happy to hear we hit the mark for you! We greatly appreciate you taking the time to provide us with your feedback and are pleased to hear that you value our efforts towards ensuring your satisfaction. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to being your trusted source for all of your boating needs!
Joel
Fast service and answered on first ring with questions!!
Reply from MMarine Online IncFeb 8, 2023
Thank you so much for the positive rating Joel! We're happy to see that you had a 5-Star experience here at MMarine Online. We greatly appreciate your business and look forward to being of further assistance to you again soon!
Robert D.
I was sent 2 Vetus Macerator Motor that was not put together properly. I returned the 2 Motors that I paid for and received another Motor for replacement. I was told that I would receive a refund on one of the motors and did not. Now I cannot get the Salesperson to answer talk to me. Bottom line I paid for two working motors and only received one working motor. I feel that they should have refunded for the first motor.
Reply from MMarine Online IncFeb 1, 2023
Hello Robert, We take full pride in ensuring complete and total customer satisfaction and your feedback is important to us. You mentioned being sent two Macerator Motor's that were not properly put together but you failed to disclose that you returned an incomplete, used and previously installed unit. Not only is it extremely unsanitary to return a used toilet/waste product but it also demonstrates how your above review is misleading as it outlines falsified information that is not accurate. As we at MMarine Online proudly stand behind full transparency, we've noted feedback from Vetus upon receipt of your return- "One of the unit's is missing the rubber adapter boot and hose clamp, the electrical spade connectors were clipped off and the wires bared showing signs of installation. The unit itself showed signs of being used – it was dirty, rusty, was seized, and smelled of…..USAGE. The impeller was relatively clean but the rest of the unit showed signs of contamination and smelled used – boat dirt and sealant on it and signs of water damage. Also did not function at all when powered up and was not in any form of original packing. Something that makes no sense…if the unit arrived as they claim broken/damaged in shipping, all packing materials should have been kept to show the damage or concealed damage, rather than coming back incomplete and used and seized in a random mystery box. Something does not add up…. From the look of it, the customer returned an old used unit that was broken, keeping a new one." In regards to the second unit you purchased and returned, also due to being "damaged in transit" We've again outlined the details received from Vetus regarding your claim and return- "That one came back new and in the factory box and claimed to be broken, but it only had an impeller that was not fully tightened. The macerator motor showed zero signs of damage, this unit is new and complete and works fine – not damaged as claimed" As a result, you were informed of the outcome of the inspection performed by Vetus- The impeller was tightened to factory requirements and approved by you to be utilized as a replacement unit to satisfy your second order. We at MMarine have gone above and beyond to accommodate and rectify what we initially believed to be an authentic issue to your order only to be swindled by a fabricated truth. Not only did we promptly remedy your initial claim of a "damaged unit in transit", we have been more than willing and available to assist you 24/7 and have continued to provide you with several options in support of your query far beyond our policy limitations. As you know based upon your 4 previous orders with MMarine, we have many sources of communication that are available and reachable 24/7 for your convenience- email, telephone, text message and chat. Needless to say there are ample methods to reach an MMarine representative at anytime! Your refund is currently being processed, please note that the processing is also dependent upon your merchant bank. We here at MMarine will continue to honor our word despite the circumstances and experiences encountered.
