Excellent
Based on 384 reviews
MMarine Online Inc4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MMarine is one of the fastest growing online retailers for boat supplies.We specialize in providing an extensive selection of products at competitively reduced prices. MMarine is committed to customer satisfaction, our team is highly qualified to answer any question about what is best for your boat and your budget. We’re available online 24/7 to assist you with any inquiries. Our mission is to be the best online retailer in the boating industry providing high quality products at the lowest prices.
MMarine Online Inc (mmarineonline.com) has 384 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
384 approved reviews, newest moderated first
Mark M.
everything was fine
Reply from MMarine Online IncAug 23, 2021
Hello Mark, thank you for taking the time to provide us with your feedback. We greatly appreciate your business and look forward to being of further assistance to you again in the future!
Noel M.
The sortiment is extremely rich which makes the whole shopping much easier and care-free. The shipping was timely and the products came in good condition.
Jeff H.
The customer service rep that I talked to on the phone before I placed the order was awesome. He realized that once he saw my order come past his desk that I had made a mistake, He reached out to me to correct my mistake And advised me and repaired the mistake. THANK YOU ALL Jeff Hebets
Reply from MMarine Online IncAug 13, 2021
Hello Jeff, On behalf of the team here at MMarline Online, I would like to thank you for sharing this fantastic review of your experience with us. We are dedicated to customer service which is why we go above and beyond to ensure complete customer satisfaction and I’m so happy that reflected on your visit with us! Please don’t hesitate to let us know if we can be of assistance to you in the future, we appreciate your business and look forward to being your trusted source for your marine needs for many years to come!
Breanne H.
WORST SERVICE BUY ELSEWHERE. This company screwed my girlfriend and I over on a fridge that we bought for our van. I want to inform you that this was the worst customer service I have ever experienced. I will make sure to never purchase from you again and leave as many review as possible to inform others to do so. The fact that you can deliver a broken fridge that I spent $2500 on and then blame me for not having enough pictures is utterly ridiculous. I sent pictures of the damage and have pictures showing the damaged box but those "aren't good enough". You have no understanding of the people who buy your products (living on the road or on the sea) when you can't understand that I don't live at home so am not able to send it back at the immediate date you said. Also only offering 75% refund and having me pay for shipping is already not okay. I tried to work with you guys and be understanding but it seems that screwing your customers over with the cost of broken shipments is your only goal here. I hope at some point you can learn to be more understanding of people's circumstances when they are living on the road and take responsibility for shipments that arrive damaged. But now I get to try and bend this heat sync back because I'm down $2500 on a broken fridge and am already crazy tight on money. But you guys don't seem to care about that at all. Thanks for screwing me over, hope that extra 2 grand is able to help you as much as it would have helped me right now.
Reply from MMarine Online IncAug 23, 2021
Braden, Although we appreciate you writing this review in support of your girlfriend, your opinions expressed are not based upon the facts of the order. We understand that both you and Breanne are frustrated and we are too- we tried countless times over the span of several months to provide Breanne with support to satisfy her inquiry but unfortunately due to her extended delay in response and lack of attentiveness to provide the necessary documents required by the insurance company, her claim of damage was ultimately denied. Perhaps, it was the photos provided by Breanne of you both using power tools and stacking wood onto of the refrigeration unit as if it were a workbench that played a part in the immediate denial by the insurance company. Needless to say, a refrigeration unit is not built for this type of use nor is it capable of holding weight as shown in your images. In addition, as per Breanne’s order of confirmation receipt, her total charges were only $1570.16 not $2500. As expressed to Breanne, we are more than happy to provide her with another copy of her transaction receipt to demonstrate our transparent pricing. Lastly, she was never charged for shipping- this is not apart of our business model and never has been, our entire catalogue of products is offered with free shipping as a courtesy to our customers. We have been more than willing to assist Breanne and continued to provide her with several options in support of her query far beyond our policy limitations. It’s unfortunate that her extended delay and inability to provide the required documentation were the key factors that sabotaged her experience with us.
Rodney P.
MM had the isotherm part I needed. When the kids broke the latch I wigged out. You guys made my day! Thanks!
Reply from MMarine Online IncAug 13, 2021
Your review means alot to us, thank you for choosing MMarine Rodney. We appreciate you taking the time to provide us with feedback of your shopping experience and we’re so grateful for your business. We look forward seeing you again soon!
STAN P.
Great service!
Reply from MMarine Online IncAug 11, 2021
Hello Stan, thank you for taking the time to give us your take on how we’re doing. We appreciate your business and we look forward to serving you for many years to come!
Toby P.
From the first contact to delivery, everything went unbelievably smoothly.
Reply from MMarine Online IncAug 11, 2021
Thanks so much for sharing your experience with us Toby. We’re happy to know that you had a great experience shopping at Mmarine Online. We hope to see you again soon!
Sergio N.
Great to do business with, easy and on time. Will be a returning customer.
Reply from MMarine Online IncAug 11, 2021
Sergio, we are delighted to hear that you received such great service during your visit at MMarine Online. Thank you so much for supporting us with your 5-star review! We look to having you back again soon!
