Reply from MobiasoJul 16, 2020
Hello there!
I'm so sorry for your inconvenience. I think there's a misunderstanding here. There's always a delay on iTunes Connect, and Google Console install reporting. They always show install reports after 24-48 hours. So you will see the reviews before you see the installs. Please check your iTunes Connect after 48 hours. Regard the review contents, we're happy to change them to what you want, but please let us know your app link. We've sent you a message through Trustpilot, but we haven't got any replies from you yet. According to Google policies, people can't leave app reviews without installing them. You can refer to this policy at:
https://support.google.com/googleplay/answer/4346705?co=GENIE.Platform%3DAndroid&hl=en-GB
This is a quote from Google:
"Important: You can only review apps that you've previously downloaded and installed. When you download an app, it's linked to your Google Account. If you downloaded the app but don't see the option to write a review, make sure that you're signed in to the right account. "
Therefore, there's no way for our reviewers to leave reviews on your app without installing it. This makes me question the integrity of this review a little bit.
Moreover, Truspilot has a great system to detect fake reviews. We can't just write the reviews for ourselves, like how you said. And if we could do that, we would write something long like this reply; we wouldn't do them that short. As our reviews are from our real clients, they can write whatever they like; we can't force them to write a long review for us. But as I can see, we still have a lot of long reviews, not just generic reviews like "great," "good," like you said.
I really hope we can sort this out and make you satisfied because customer satisfaction is our first priority. If you're our real client, please respond to our Trustpilot message, or you can always email us at [email protected].
Best,
Andrew Green.