Reply from MobiCommerceOct 2, 2019
MobiCommerce Replied on 02-Oct-2019
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Thanks for sharing information
We found below details with shared Appkey as account details
- License Purchased on: August, 2017
- Last time Support Package renewal: May, 2018
- Support Expired on: Dec, 2018
- App available on play store: Yes it is available, as per license policy you don’t need to pay to use the apps.
Based on all above details, we did not find any fault. This may related to add on requirement/support & its cost involved, which is obvious/practical. It does not seems related to delivered app for purchased license or experience. BTW, All of our charges and support packages are publically available, https://www.mobicommerce.net/support/#p-rice we believe in transparent business and all charges or cost are transparent to each client before they buy the license. No hidden/extra fee we charge other than publically available.
Still can you please share your actual concern or experience. In our official records we did not find any short of email or queries in recent months. You also can access our support portal https://support.mobicommerce.net
Regards
MobiCommerce Team
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MobiCommerce Replied on 01-Oct-2019
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Hello
Sorry for inconvenience
Can you please share below information so we can trace it out
Licence Website URL? (Basically the website URL for which you have taken our License)
Official Email Address? (which you have used while purchasing the License)
App Key? License App Key
Date Of Purchase?
MobiCommerce License Version? (Professional/Enterprise)
Above Information will help us to trace your account.
BTW: We always provide & recommend free review of our mobile app, we never sale any Mobile app License until customer is not assured that our product meet their expectation. If any needed customization are shared by customer than it is always part of agreement as additional customization along with respective additional fixed cost. Other than documented and agreed scope, if any further add on are demanded than these may be chargeable extra as that need additional efforts, we believe this is part of industry standard. Being provider, to reduce conflicts we always provide free preview of mobile app & connected with their live stores, so there are no chance of false commitment as customer always review their own app before they buy. On top of that, So far we did not provide mobile apps on subscription model. We only provide mobile apps on License based.
Look forward for your details or you can share details on our support portal https://support.mobicommerce.net
Regards
MobiCommerce Team