Sharon A.
Mark was great
Mark was great, but afterwards was very stressful. I would like to know if I did it correctly. Could I get a copy of everything I filled out? I can't print it off my computer. Trying to read all those terms etc were so small I could not read them. I went to sign it and my signature was already there. Then we got to these pages of ?????? something called Docusign. Not sure about spelling. It was asking all kinds of stupid questions and I got so upset I called to cancel. Your way of signing up should be easier. I do want a copy of everything I filled out. Hopefully this will work out, if not there are others I can sign up with
Reply from MobileHelpApr 22, 2024
We received your review and we apologize for any inconvenience you have experienced with Docusign. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. We see that you have already spoken with one of the Customer Service agents and will be receiving a paper copy of the Terms and Conditions. We want to make sure you continue to receive excellent service. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.