MobileHelpReviews of mobilehelp.com

Do not go with MobileHelp fall detection service. They have unfair billing practices. I was billed for 2 months service even though my 97 yo mother no longer lived there and I called them to turn the service off. They then harassed me with phone calls and letters. Stay clear of them.

I have Mobile Help for my mom and I will say I like the products, and how effective they are, however I am not pleased with our experience on 3/20/26. My mom accidentally hit her device around her neck. Normally, Mobile Help will contact us to verify if it’s a true emergency but NO ONE NEVER called. They sent EMT to our home which resulted in our door being kicked open. I have been contacting the company since 3/20/26; have yet to speak with a manager; they CLAIM they called which is not true we have caller ID and my phone was directly next to me. This is the worse customer service ever and I am only requesting to speak with a manager for compensation for the damages of which is going to take a month to replace. I’ve been advised to take legal action, which should not be situation. My last call to them on 4/6/26 I was informed that Latifah the manager would contact me at 10:00 am EST. It is now 4/7/26 9:41 pm EST and I’ve yet to hear from Latifah. HORRIBLE CUSTOMER SERVICE!

Worst company experience I have had in years. Paid for 2 day shipping of the first unit. Didin't arrive in 2 days. Didn't work when arrived. Was told a new unit was overnighted. Didn't arrive overnight. Fall detection on the 2nd unit didn't work. They are now overnighting a 3rd unit. An extra charge they said was "a mistake" was added to my credit card and still has not been refunded. So far I have spent days on the phone, around 10 calls, been on hold for 9-10 HOURS, with 2 junk units I now have to return. My 90 year old mom is home from rehab and NOT PROTECTED. The message I hear on hold, on a loop, 10,000 times, says they are an "industry leader." What a joke. I hate this company. My mom lives alone and is currently at risk, because of this shoddy company and their trash products. A week of wasted time, 10 hours on hold, 2 units that belong in the trash, and a 90 year old woman with no protection. Some industry leader. This company SUCKS.

3-6-2026 **FED UP IN COLORADO ** poor customer service in trying to get monthly charges correct for system my disabled daughter needs. mobile help auto system gives one fee we owe, and customer service has no record of that fee. i asked for a supervisor to call me, never did. not worth the aggrevation save your money and energy folks

I had MobileHelp for my mother for over 3 years. She wore it religiously and it gave me piece of mind. After she passed away I called customer service and they informed me I HAD TO PAY FOR SHIPPING TO RETURN. In my opinion, not good customer service especially after your loved one passes. They never notified me that they received the machine. No follow up email to thank you for using their product.

MobileHelp provides true peace of midn. The system is incredibly easy to use, and I feel so much safer knowing help is always just a button press away

MobileHelp charged my mother over $550 - a year after we canceled her account. I packed her device and wrote a letter and sent it in, as per their procedure, and a year later they've charged her again without our knowledge or permission. When I called customer service, they want me to sign another letter canceling her subscription but can't tell me if they'll refund the $550. I've reported this as a fraudulent charge to my bank.

This is the most DIS- honest company ever. I received Mobile Help and they told me I had a 10 day trial with no hidden fees. The unit did not work in my wooded area so I sent it back for a refund within 10 days. It’s been over 30 days. I have not seen a dime. I’m going to go to every paper and every review to give them a zero to one star rating do not get involved with them. They’re extremely dishonest.