Excellent
Based on 5,712 reviews
MobileHelp4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
B L.
The customer service is outstanding. They answered all my questions and made clear everything I need to know about, to make an informed decision.
Reply from MobileHelpDec 2, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
barbara
Lisa was great. Patient, flexible, able to explain well and accomodating
Reply from MobileHelpDec 2, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
Joe W.
My “Mobile Help” company contact was Stuart Hershey. He was very articulate, clear and concise. He presented the needed information in a logical and easy to understand conversation. Designed the product to fit my specific needs. Informed me that his company manufactured the equipment and would be the cheapest in the industry. I took him up on that challenge and inquired with several other companies. He was correct, I received more from his company and it was significantly cheaper. I did business with Stuart and his company. I received complete satisfaction. Communication is key to everything in life and I received perfect service and communication from Stuart (which one does not receive too often in this day and age from businesses/companies). If you are searching for complete satisfaction from a product and the support behind it, then definitely give Stuart a call at 800-800-1710 and ask for him by name. You will experience what I am attempting to convey.
Reply from MobileHelpDec 2, 2023
Thank you for the kind words and for being a valued part of the MobileHelp family. We are here for you whenever you need us!
GinaMorin
Both Bill and Stuart answered all the questions I asked and were very helpful.
Reply from MobileHelpDec 2, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
customer
Mathew was very informative and I was very pleased with the service
Reply from MobileHelpDec 2, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Manny
Very Helpful and professional
Reply from MobileHelpDec 2, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Martha
Explained in detail how the system works and answered all my questions.
Reply from MobileHelpDec 2, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Marietta
Not here yet!
Reply from MobileHelpNov 30, 2023
We received your review and we apologize for the inconvenience you have experienced. This is not an experience we want any of our customers to have, and we would like to review your account and speak with you further to resolve any issues, however, we see that the system is scheduled to be delivered on Monday 12/05. Please be aware that the holiday did delay shipping. Please let us know if you have any additional questions. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.
