Excellent
Based on 5,712 reviews
MobileHelp4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Roseanne
I fell in my basement and needed help getting up. I use my device to get Ambulance and Chair help. Mobile Help helps to allow me to live alone.'
Reply from MobileHelpSep 29, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family
Monica B.
Quick easy fast and efficient and Paula Briggs was outstanding in working with
Reply from MobileHelpSep 29, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
Michael N.
I got disgusted with this right away when they sent me an email to activate my acct and when I clicked the link they provided...it was expired! They gave a phone number but I am not calling on phone...they pissed me off.
Reply from MobileHelpSep 28, 2023
We received your review, and we apologize for the issues you are experiencing attempting to activate you online account. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and walk you through set up. Alternatively, we have already emailed you a new link to activate and set up. The link is available for 24hrs. Our online chat is also available to you should you have any further questions. We would be more than happy to help locate your account and provide any further assistance needed. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family
Terry
I thought they had the best, compact, all inclusive wearable.
Reply from MobileHelpSep 28, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Kenneth G.
The unit works great and customer service is also great.
Reply from MobileHelpSep 28, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Karen S.
Straight forward presentation of features with typical life examples of how MobileHelp offers security and sense of wellbeing.
Reply from MobileHelpSep 28, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Colleen D.
the person i talked to was very nice and informative
Reply from MobileHelpSep 28, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
MARY R.
Matthew Perry answered my call to 800# He was so kind/comforting getting all my information. I was so nervous / upset due to my situation of living alone. I did not have the medical alert coverage I needed. He was so patient &` took time to explain everything to me. Even medical advice about alert necklace since i had a Pace Maker. ( I have ADT service now & had Life Alert about 2 yrs prior) neither explained things like he did especially about my pacemaker. With Life Alert I had necklace I talked into!! I am 80 yrs young/still handle all of my affairs. THANK GOD someone with MATTHEW PERRY'S integrity answered my call. Sometimes elderly people don't get the respect we deserve🤗
Reply from MobileHelpSep 28, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
