Excellent
Based on 5,712 reviews
MobileHelp4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Sharon L.
Salesman was very helpful. Unit received promptly. Has not been set up yet. I am sick With COVID.
Reply from MobileHelpSep 25, 2023
We appreciate your comments we wish you a speedy recovery! Thank you for joining our MobileHelp family. If you ever have any questions or concerns please reach out.
Otis
I am an old man and don`t remember names so I will just say the gentleman I talked with was very helpful and the shipping was fast. I had no problem getting it set up after testing was good to go. I believe the company to be very reliable and am glad I went with them.
Reply from MobileHelpSep 25, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
Carol H.
Explained fully all scenarios, costs, advantages. Courteous, professional, helpful.
Reply from MobileHelpSep 25, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Roberta G.
Every item is working well except for its intended user, my wife. I have seriously considered contacting you to end my contract BUT first I would like to know if I can use the equipment by transferring it from her name to mine. If not, I think withdrawing would save us a lot of "monthly monitoring money." Please reply to Kenneth E. George Thank you. SINCE YOU WON'T LET ME INCLUDE MY EMAIL ADDRESS (SAME ONE YOU EMAILED THIS SURVEY TO), PLEASE TELL ME HOW TO PROCEED TO END ROBERTA'S CONTRACT. I AM HER HUSBAND AS WELL AS HER ATTORNEY-IN-FACT. SHE CANNOT USE THE PHONE TO CALL YOU, SO PLEASE CALL 770 961 5078 FROM YOUR PHONE WITH CALLER ID WITH DIRECTIONS ON HOW TO TERMINATE *OR* SEND SAME TERMINATION INFO TO WHOM YOU JUST EMAILED YOUR SURVEY.
Reply from MobileHelpSep 25, 2023
Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score.You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.
customer Vicki A.
Mr Hershey was very helpful & kind
Reply from MobileHelpSep 25, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Denise F.
My father experienced a fall in the parking lot following an MD appointment. I was with him at the time and so thankful that his Mobile Help pendant triggered an alarm. Immediately, we were connected to someone who asked if dad was alright and if we needed assistance! What a blessing this device is since I can’t be with him all of the time. Thank you!
Reply from MobileHelpSep 25, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family!
C. H.
Agent very helpful
Reply from MobileHelpSep 25, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Elizabeth G.
You keep charging me for your service that I quit on 6/3/23. It is the end of Sept. now and all equipment has been returned a long time ago. I spoke to your customer service who said they would stop charging my account, but they lied to me, as I am still being charged. I do not recommend this service. They are no longer an emergency response service.
Reply from MobileHelpSep 25, 2023
Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any inconvenience this has caused. Our accounting team was able to further review the account and assist with the cancellation. The account has been cancelled and no further action is required. In the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family. Please let us know if you have any additional questions. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.
