MobilityWorksReviews of mobilityworks.com

Will not allow return of “health items” even if unused. Will sell customers faulty items and will not allow return. Horrible customer service and horrible return policy. Do not purchase from this company.

I am US veteran. I was sent to this business by the VA to have a lift installed on my car. I should have gone to the Villa Park, IL location but by mistake went to the Plainfield, IL location. Once there, two men came out as I was sitting in my car, and stood for five minutes staring at me to, rather than approaching the car to inquire. It was really strange - two middle aged men standing there with unfriendly expressions on their face. Finally, a man came from the inside to ask me how I could be helped. I am a senior citizen who walks with a cane. I'm very glad I was at the wrong location. These are not people I would want to do business with. I finally arrived at the Villa Park location, which was far more cordial and professional. Stay away from the Plainfield location. It's a strange place.

Unbelievable incompetence considering the company is founded on serving the needs of the disabled. Took a vehicle in for service which took almost 5 weeks and the repair (sliding door and wheelchair ramp) failed immediately. GM at the Alexandria VA store is as unfit for the job as the service technician that botched the repair and returned it without fixing the problem. Extraordinary lack of communication from them. Of dozens of calls to get updates, only 2 were made from them to me. I was charged 3x the retail cost for parts, and didn't warranty anything. If you are disabled and need your accessible vehicle fixed in a timely and professional manner, God help you if you go to MW.

RECENTLY LAST YEAR I BOUGHT MY 3RD VAN FROM MOBILITY WORKS.. THE TRANSFER SEAT MOTOR STOPPED WORKING AT THE BEGINNING OF JUNE. SINCE IT WAS OUT OF WARRANTY I ASKED FOR MOBILITY WORKS TO ORDER A NEW MOTOR SO I COULD GET BACK MY FREEDOM. WAS TOLD ON MONDAY 6/9 THAT THE MOTOR WOULD BE IN THE FOLLOWING WEEK. SO I CALLED BK THE NEXT WEEK TO CHECK STATUS AND SCHEDULE THE INSTALL. I FINALLY GOT A HOLD OF RUSS ON WEDNESDAY 6/18 AND HE HAD TOLD ME THAT THERE WAS NO TRACKING INFO AND THAT HE WOULD GET BK TO ME IN A DAY OR 2 WITH THE UPDATE. I LEFT A COUPLE MESSAGES FOR RUSS ON FRIDAY EXPECTING AN UPDATE AS IT HAD BEEN A COUPLE DAYS SINCE I WAS TOLD I WOULD BE CONTACTED BACK. I NEVER RECEIVED A CALL BACK AFTER LEAVING MULTIPLE MESSAGES ON THE FOLLOWING MON 6/23 AND TUE 6/24. FINALLY I GOT THROUGH AND SPOKE TO RUSS ON WED THE 25TH, AND HE SAID THE MOTOR WOULD NOT BE SHIPPED UNTIL 7/1 SO BASICALLY THEY WANTED ME TO BE WITHOUT TRANSPORTATION FOR OVER A MONTH.. I MADE SOME PHONE CALLS TO BRAUN AS THEY ARE THE MANUFACTURE OF THE TRANSFER SEAT AND THEY STATED THAT THE PRODUCT WAS IN STOCK AND THAT I NEEDED TO ORDER IT THROUGH A DEALER, AND THAT ANY SHIPPING DELAYS WERE ON MOBILTY WORKS SIDE SINCE THEY DO THEIR OWN SHIPPING. NEEDLESS TO SAY THIS UPSET ME THAT THEY WERE DELAYING MY MOTOR BY OVER A MONTH SO I CALLED AROUND A FOUND ANOTHER COMPANY THEY ORDERED IT AND I GOT IT INSTALLED ON 7/2 AND GOT MY FREEDOM BACK. ITS NOW 7/21 AND I STILL HAVENT RECEIVED ANY CALLS ABOUT THE MOTOR COMING IN BY MOBILTY WORKS. THE NEW PLACE THAT FIXED MY SEAT CHANGED ALL MY DECALS AND LICENSEPLATE COVERS TO THEIR COMPANY WHICH WAS FINE AS I DIDN’T WANT TO WANT BE A DRIVING ADVERTISMENT FOR MOBILTY WORKS AS THE DID NOT WANT MY BUSINESS!! THESE WHEELCHAIR ACCESIBLE VANS ARE VERY EXPENSIVE AND I WOULD HOPE THAT THE DEALERSHIP WOULD DO WHATEVER THEY COULD TO EARN YOUR FUTURE BUSINESS WHICH IS NOT THE CASE WITH MOBILITY WORKS.. THESE OTHER 1 STARS REVIES ARE ACCURATE AS THEY ARE DRIVEN TO MAKE SALES BUT LACK CUSTOMER SERVICE BEYOND THAT.. IF YOU ARE IN THE MARKET FOR A WHEEL CHAIR ACCESISBLE VAN I URGE YOU TODO THE RESEARCH, USE THE DEALERSHIP OR MOBILTY EXPO TO SEE WHICH CAR MANUFACTURE AND CONVERSION TYPE WILL WORK BEST FOR YOU.. THEN TRY TO BUY FROM THE MANUFACTURE DIRECTLY HAD I PURCHSED DIRECTLY FROM VANTAGE MOBILITY I WOULD OF SAVED ABOUT $10,000.. I WOULD HAVE BOUGHT DIRECTLY FROM THE MANUFACTURE BUT I NEEDED TO TRADE IN A 2109 USED VAN THAT I HAD BOUGHT THE YEAR PRIOR MOBILTY WORKS BECAUSE IT WAS A LEMON AND HAD BEEN AT THE DEALERSHIP FOR OVER 4 MONTHS IN THE SHORT TIME I OWNED IT TRYING TO FIX ELECTRICAL ISSUES I EVENTUALLY FELT I NEEDED TO TRADE IT IN AND TOOK A BIG LOSS SINCE THEY GAVE ME NEXT TO NOTHING FOR THE TRADE IN EVEN THOUGHT I HAD PUT A LOT OF MONEY DOWN ON IT. I WAS GOING TO LET IT GO BUT NOW I THINK I MAY WANT TO PERSUE LEGAL ACTION SINCE HOW I’VE BEEN TREATED WITH THIS MOST RECENT REPLAIR..

Don't waste your time or your breath. Call them free todd's kept getting transferred around. Finally got to the parts departments Voicemail. Left 2 messages. Never got a call back. Bought everything I Wanted on Amazon.

I wish could give 0 stars! I purchased a van and put 22,000 cash. I have been having problems with the accessible equipment! Spent close to 2,000 and it still isn't working. THEY DONT KNOW WHAT THEY ARE DOING AND NON- CONCERNED. The manager Phil is even worse l. They don't care. They sold me a rollx van and the salesperson admitted to me they aren't experienced in working on these vans. I'm paying for a van I cannot drive. I'm going to speak for all of us who have been ripped off in c court. That's a promise

I had an unsatisfactory experience with the representatives at the Florida location. Specifically, I found Marlon's demeanor to be disagreeable as he appeared unwilling to address pertinent inquiries, and his demeanor suggested a lack of regard, possibly due to my gender. Furthermore, his responses were curt and expressed condescension. Conversely, my interaction with Molly was generally acceptable in relation to the discussion of applying with a specific credit union. However, the conduct of the finance manager, Brett, was unprofessional when he proceeded to submit an application with an alternative financial institution without authorization, demonstrating discourtesy. I perceived discrimination based on age when my 82-year-old grandmother, possessing excellent credit but in need of a co-signer, was denied. This notion is reinforced by the subsequent approval of her application, without a co-signer, through a different company/dealer. It is noteworthy that this alternate entity made use of the credit union previously discussed.

We got a van from Jay Hatfield now Mobility Works. John brought it to us we purchased the extended warranty and we have had nothing but problem with the van 2 weeks after we got it. Drove it from Oklahoma to Kansas many times with just a big run around and every time we took it there no matter what the problem was the extended warranty never covered anything on it. We was told they would by it back if we no longer needed it and wouldn’t give us hardly anything on it and because of the type of conversion they put on it. They are a dishonest company stay clear of Mobility Works on Eat Kellogg they will tell you something and not do it they will rip you off