Average
Based on 393 reviews
Modani Furniture3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our aim at Modani is not to become just a furniture store where you purchase your living room décor, bedroom design, or accent furniture. We want to be the place where you start your life, which is why we create beautifully-crafted furniture for the lifestyle that you’ve always wanted.With two ways to shop -- our furniture stores and online -- we make your happiness and convenience our top priority. Our modern furniture is created to honor the designs of the past while reflecting this wave of design future – and that motto stands for whether you are shopping for a sofa and other pieces of living room furniture, a new chair, a desk, or even wall décor.We create at our headquarters and involve all members of our team in the design process so that each item is as unique as your place of dwelling. It is that sort of passion that makes us the best furniture store to find modern home decor. Add this principle with our affordable prices, our expert design consultants, and white glove delivery on any item that we have in stock, and we became the smartest way to buy contemporary and modern home furnishings in the country.It's all about #howYouModani; we merely handle the rest.
Modani Furniture (modani.com) has 393 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
393 approved reviews, newest moderated first
AnaEvelyn
I ordered on line. They delivered the two pieces but the tv stand was incomplete and was sent back with the delivery company the same day 06/15/20. I'm just trying to call to schedule a new delivery day and nobody answer. You don't have a customer service that you announce no online no phone number that you can reach someone and I left a message no one answer yet.
Elegant H.
Modani Delivered fake marble table to us.This was something happened to us last year we bought this beautiful nazario White grey marble dining table from Modani. After they delivered we noticed that table was severely damaged and informed the delivery guys. They said customer service will take care of it. We called and emailed them several times but they kept saying we will be reached. Even left several reviews in this site. They promised to contact in a reply but never did. After Waiting for several months we gave up and filed a dispute with our credit card company Then they call us.customer service schedule and delivered a fake marble table after 6 months and never recieved our calls after. It Looks like its a faux marble table or something with plastic material. We are very upset having to wait for close to 6 months these guys cheat us like this. I only ask everyone to stop buying furniture from here.
Julianna Z.
It’s been a ridiculous and horrible experience in my all life to buy furnitures from Modani . They were so sweet and hot to service you before you buy and after bought and paid in full over $46k , in 10 months NEVER can be reached out and finalize the delivery. The customer service is always NO BODY picking up your phone calls for over 1 hour long and Sales mangers all over the California and states promised to help me but NEVER AND NO One continuing their jobs for me. I have been paid in full but no ETA for rest of my furnitures even had no Courtesy and regular response at all in 10 months !! I tried to call them everyday and NO RESPONSE!! Furnitures in Show rooms are made in United States but when you received them all made in China!!! So frustrated with their quality and service! DONOT BUY MODANI!!!
Unhappy
Worst customer experience ever on a $15k order. Wrong sofa was delivered and it’s taken multiple weeks to even get a response from Customer service. An expensive art piece was never received and same no follow up.
User
Horrible service
Ktees
Modani Chicago has great collection of furniture and the sales team at the store were very helpful. I bought an $7000 sectional and it got delivered 2 months later with a defective power recliner. I have been chasing the post sales team since January 2020 to get it replaced but no response to my calls or emails so far. Worst customer service that I have ever seen!
David
I purchased a bed frame and the fabric has started to peel and bubble in numerous locations. I called customer service to report the problem and was abruptly told it only has a one week warranty. I am very disappointed with the craftsmanship, quality, and customer service after paying a substantial amount of money for a bed frame. A reputable company should stand behind their products.
Saikumar
Extremely poor Customer service. I bought an expensive couch, with white glove delivery and last week they delivered two mis matched parts of a sectional. I am based in Houston and this is extremely inconvenient, do not know when this will get fixed. Still waiting on Customer Service response. The sofa is unusable. We paid close to $5000 and this calls for a monetory compensation as well as fixing it immediately. We took a day off to receive now need to take more time off, also don't know when this will be fixed. Extremely disappointed .
