Excellent
Based on 168 reviews
Modecraze4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MODECRAZE is an online luxury marketplace offering an extensive selection of authentic, brand-new designer pieces sourced directly from established European retailers. Through these partnerships, we provide access to products from a wide range of leading fashion brands to customers worldwide.By working closely with our network of European boutiques, we are able to offer exclusive pricing—typically 20% to 60% below traditional retail—on both current and past-season collections.Today, MODECRAZE continues to grow as a trusted destination for luxury fashion. Led by a small team of female founders, the company takes a straightforward approach to luxury retail, focused on authenticity, fair pricing, and a reliable customer experience.
Modecraze (modecraze.com) has 168 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
168 approved reviews, newest moderated first
Kris L.
This is now my second time purchasing from Modecraze, and I’m very happy with both of my purchases. Shipping was fast, and prices on products were unbeatable. Modecraze is new my favorite go-to for luxury finds. Thanks!
Karen Van D.
Have not received the Chloe bag I ordered! Can you track where it is an ETA?
Reply from ModecrazeJun 20, 2023
Dear Karen, An email containing tracking information was sent to you on June 12th when your order was shipped. If you haven't received the email, we kindly request you to check your Spam/Promotions folders as it may have been filtered there. Based on our records, FedEx attempted delivery on June 16th. Unfortunately, no one was available to sign for the package at that time. Therefore, FedEx will be making another delivery attempt to ensure successful delivery. Sincerely, Modecraze Customer Care
customer
I’m really happy with the service I experienced. I originally wanted to buy this bag on vestaire but when I realised I would save more money buying from them direct I did just that! I had the bag sent to my sister in San Francisco then someone brought it over to the UK for me. Very happy with my purchase!
Michelle A.
This was my first time purchasing a designer bag not directly from the designer’s online website and I must say my whole experience was excellent. Customer service was responsive and they even adjusted the purchase price because I received my discount code after I purchased my bag. The bag itself was beautiful, carefully packaged and 100% authentic (had it authenticated also since this is my first transaction with the company). I will definitely be buying from this company again. Reasonable price, amazing quality, authentic and excellent customer service!!!
Gilma A.
Gorgeous Bag! The bag is beyond beautiful, it was shipped super fast, and in perfect condition. Very happy and satisfied with my purchase!
Jodi H.
My beautiful Fendigraphy arrived in a timely manner and packaged beautifully. There was a minor issue with my transaction and customer service was extremely responsive. They offered a solution and left me a very happy customer! I’ll be back to purchase in the future!
Trisha S.
All their colors on website are not representative of actual products. Lost $50 already exchanging 1st for different color I shop on 20+ websites never had this color changes happen. Would not recommend. Reply…not true again your professionalism just shows lack of integrity in selling. I purchase numerous items online daily and pic of your purses is not I repeat not the same color you receive it’s deceptive and I am keeping the item anyway due to $50 loss on first bag and now this bag once again not same as pic online. I wanted a light nude/ beige bag simple these are both purple dark taupe not beige. Never had an issue like this. Misrepresentation period. $500 doesn’t make or break me I just have to look and buy another one from a trusted website. Buyer beware. Never had this happen let alone twice. Not to mention inappropriate attitude from site. Color screen brightness just excuses to sell an item not true or correct. Again buyer beware. There are tons of websites that this does not happen you can purchase from.
Reply from ModecrazeMay 3, 2023
Dear Trisha, Thank you for leaving us another 1-star review! We understand that you are upset about your recent purchase and that you may feel dissatisfied with the product. However, we want to clarify that you not only saw the product you purchased in the photos on several platforms, but you also saw a video of the actual product. Therefore, it is clear that the color was not an issue. It appears that you tried to use the color as an excuse to demand a full refund instead of a site credit. Since we did not agree to your request, you left us negative reviews. Please note that we have never had any issues with the colors of our products in the photos. However, depending on the device or screen brightness, products may appear slightly darker or lighter. The second item that you purchased was a Valentino Rockstud Wristlet in a color Poudre. The color was clearly stated in the product description. This is a classic Valentino color - dark neutral nude. We sold dozens of these wristlets and no one had any issues with the color. We understand that you "wanted a light nude/ beige bag", but nowhere in the photos on our website this wristlet looks light nude/beige. Regarding the attitude - you left us a 1-star review when you assumed that we didn't reply to your demanding email within less than 24 hours. You also stated that "All their colors on website are not representative of actual products." Have you seen all of our products?! Thank you for your understanding. Sincerely, Modecraze Customer Care
Dana G.
It was a wonderful experience,. My new bag arrived on time and in a perfect way. I will be purchasing from Modecraze again very soon. Thank you so much!!
