David G.
Great service
Great service. Personal delivery of kits Christmas Eve. Fantastic people. Thank you.

Great
Based on 146 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Modelux design and manufacture scale models of real buildings and infrastructure aimed at model makers, architects and the model railway community. Modelux models are distinct by the reality of their appearance. Depths and colours are highly realistic, and Modelux have developed unique manufacturing techniques which cannot be rivalled.
Modelux (modelux.store) has 146 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
146 approved reviews, newest moderated first
David G.
Great service. Personal delivery of kits Christmas Eve. Fantastic people. Thank you.
brian S.
i ordered the N gauge winding house but you sent me the Pithead gear
Reply from ModeluxDec 29, 2024
Apoligies...please keep the incorrect kit, the correct kit has now been sent.
Susan G.
Quick dispatch, as described, easy build as instructed
TRS T.
A very good product
Steve B.
Delivered within 24 Hours, and at Christmas time. An amazing service.
Mark W.
Top quality products at a very pocket friendly price. I have not built any of my purchase’s yet due to work commitments over this festive period, but I am sure looking forward to the finished result and being in place on my new ongoing project
Tony A.
I brought the low relief warehouse kit and the and OO gauge and wow! By far the best material quality I’ve seen, unlike other companies I’ve looked at.. was easy to build with the instructions, hoping to see new builds soon.
Alan D.
Still waiting for the promised delivery of 10 successful eBay bids. Repeatedly told 'they are ready to post tomorrow". I no longer believe it and am north of £80 out of pocket as a consequence - eBay Refund expired now. Still no sign of the 10 outstanding and paid for kits despite your saying on 22/11 “We haven’t had any mail.... i'm sorry, i will get the kits marked as collection sent out tomorrow.” Since the Holt Water Tower was promised “tomorrow” on 18/9 it has failed to materialise – this is the ‘oldest’ of the missing items. You really need to change your courier – unless they never actually left, despite your repeatedly promising that they “will leave tomorrow”, as promised on 18/9;7/10;22/10;12/11and, most recently, 22/11
Reply from ModeluxDec 10, 2024
These were ebay purchases and not from the Modelux website. As was explained to you, the items you bought off ebay you selected ' collect in person', but you wanted the kits sending. They were won at auction at a very low price, and if we had to cover the cost of postage as well as cover ebay fees, we would of made a loss. In addition, when you select ' collect in peraon'we have to scan a code on your phone generated by ebay to prove successful collection. If we had sent the items in the post, we would have no way of proving to ebay that you had recieved the items. You were refunded in full for all the kits as you were unable to collect.