Modern HealerReviews of modernhealer.com

Reply from Modern HealerJun 23, 2022

We’d like to apologize that it appears that your experience with us was less than stellar, but if you give us the opportunity, we would love to show you all the program has to offer! Please feel free to reach out to us with any questions, suggestions, or concerns, and we are sure that we will be able to alleviate any doubts you may have had prior. We do our very best to give our students the best opportunity to make a life-changing impact doing something they truly love. We’d love to share with you some of those stories here: https://modernyogateacher.com/success-stories/ We would love to hear from you soon, but if not, we do wish you the best in your journey. Namaste

Reply from Modern HealerJun 23, 2022

Hey Jennifer, Thank you for your feedback. We promise we’ll look into this carefully and review where we can make changes to improve the experience for future students. In your review you highlight an important aspect of running a business, that we’d love to address, especially in today’s era; What you are referring to as “extra fees,” are not fees that are charged by us, but necessary costs to run an online business. Listening back to the recording of your enrollment (breakthrough) call, you mention that you work part time in marketing, aside from the Yoga teaching, and that you are excited to learn more about this. We believe that most people, especially those who have knowledge about marketing, would agree that advertising and easy accessibility to content are keystone elements to running a successful business. Yoga should be treated no differently. However, after you enrolled into the program in February 2021 we started to implement a breakdown of these extra running costs on the breakthrough calls, just to ensure that this is clear to everyone starting the program. On your Breakthrough call your coach explained to you that we teach HOW to create a signature program, how to bring it online, how to launch and how to market it, starting with an advertisement campaign that leads to a webinar. We want to ensure you have full autonomy over your business when you graduate and don’t rely on us afterwards. That is why we don’t do it for you, but guide you step by step in the process of learning how to set it up and manage it yourself. Providing as many templates and support as possible. Still, even after graduating you will always be part of our supportive community of Entrepreneurial Yogis and continue to receive updated content to keep growing your business. Then, about the enrollment and the quick start scholarship you received. If you look at any other coaching program with the same amount of support you would likely indeed have paid double. However we try to keep our tuition fee as low as possible. We even decided to reward those who want to hold themselves accountable, and start straight away, with an incentive bonus of 25% on the total. Those who are courageous and decisive to keep the momentum going and make a commitment to themselves to start working towards their goals will more likely be successful. Too many people stay on the fence for months before taking the leap to build their program and start to work with premium clients. So by choosing the quick start scholarship they actually save themselves a lot of time, energy and eventually loss of possible profit for their business. Lastly, we understand that everyone moves at a different pace, and we are always happy to accommodate and provide support. With this in mind, is it concerning that you mentioned in your review that when you were struggling, you sought help in the Facebook group which is mainly for communication between students, but you never scheduled a meeting with any of your coaches. They are there to provide you with 1 on 1 support. Listening back to your breakthrough call you mentioned to our breakthrough coach something you tell your own students; “If you expect someone to do it for you and you don’t put in the work, then you are going to get what you put in”. This is very true and as you seemed to align with our views, our breakthrough coach believed truly that you were a good fit for our program and therefore provided you an invitation. We cannot help but feel that you could have benefited so much more from the program if you took advantage of all the provided resources and the 6 different coaches that were made plainly available. When you enrolled you also received our Do The Work Guarantee that allowed you to stay in the program and receive coaching as long as needed to become successful and recoup your investment. We are sad to learn that you haven’t made use of this opportunity. Regardless, we wish you the best on your continued yoga journey.

Reply from Modern HealerJan 25, 2022

First, it should be noted that Ashley has only experienced 25 percent of the program. Without having gone through even half of the program, her complaint has been formed without the full understanding of the program. This is misleading and provides unqualified information for prospective students. After watching a free online class, in which attendees are able to receive a Continuing Education hour through Yoga Alliance, Modern Yoga Teacher offers a breakthrough call with a breakthrough coach, also free of charge. The idea of the call is to go through the client’s ideas and create a strategic plan with them to take their yoga teaching online. This plan is based on what we have the most experience with, which is the same strategy that we use for our company and teach our students to develop through our program.. On the call, the prospective student has the opportunity to share their experience and goals, and the breakthrough coach provides tools for the prospective student to shift their mindset and work to achieve their goals. Together, if a client's idea has potential for growth and benefits from our program’s teachings, the breakthrough coach will offer the option for the prospective student to move forward in joining our program, which has been proven to work for the majority of students presented with this opportunity. . . Similarly to many businesses, both in the online education space and beyond, we provide various price points depending upon how the student chooses to pay. The prospective student has the choice to pay upfront, through installments or in full, at the time of the call or after they have made their choice whether or not to proceed. Due to a variety of factors, we can not guarantee that a price will still be available following the initial offer on the breakthrough call. We have the recording between Ashley and our breakthrough coach which clearly shows that Ashley made her own decision to sign up for the program. To confirm that, we sent a written agreement which Ashley signed. To assure our clients read the entire agreement, it is short and clear. Our breakthrough coach shared the additional costs to be expected over the course of the program, including the Facebook ad costs and told Ashley, as we tell all of our other students , that the costs usually end up around $300-$600 depending on how much advertising they are running. The costs for ads are normally higher at the end of the program when the students are launching their webinar and ads to market their program. These additional costs are not used for the entirety of the program (5 months), rather during some parts of it, especially towards the end. This is why most of our students don't exceed $600. Our team reached out to Ashley regarding this concern, with a table and breakdown that clearly shows the client this price range. During the time Ashley signed up for the program, we were updating our system which caused a glitch that charged Ashley twice (instead once) the amount of $2000. We refunded her the duplicate charge as soon as we discovered this error. We are human, and mistakes happen. We made a conscientious effort to eliminate these errors and take responsibility for this inconvenience. According to the agreement Ashley signed with us, it clearly states that we do not provide any refunds or accept any cancellations. Even though we tried to compensate for the mistake that happened with the additional charge, she refused to accept any other offer and negotiation we tried to offer. Without taking responsibility for her action for signing a legally binded contract and unwilling to renegotiate, Ashley didn’t respect again the agreement that states that we do not allow disputes and chargeback. Also she opened a dispute on the only charge we have taken from her so far. She signed an agreement to pay $8000, paid only $2000 and filed a dispute to get it back.

Reply from Modern HealerFeb 2, 2022

Marie only completed 57% of the program, did not utilize the full support provided by the program, and has chosen to cease participation. We would love to come to a resolution on this matter to move forward in a way that supports both Marie and Modern Yoga Teacher. It is the goal of the entire team at Modern Yoga Teacher to support our students to create abundant, sustainable businesses where they are able to support their ideal clients. To date, we are unaware of another coaching and online education program that provides the level of support that Modern Yoga Teacher provides to our students. Especially not at this price point. We provide our students with multiple 1:1 calls with an accountability coach and mindset coach throughout the course of the program. We also provide multiple group support calls that are offered multiple times per week with a tech coach, ads coach, social media coach, sales coach, as well as group support with accountability coaches and mindset coaches that can be utilized in addition to the student’s 1:1 calls with their coaches. Modern Yoga Teacher also has a guarantee in place that provides continued support to students until they make their return on their investment, provided they do the work. Marie would have been entitled to this guarantee if she had chosen to complete the work within the program. Regarding Marie's concern about not being able to see a program outline, or course content prior to signing up for the program, we provide a free online class, which is an overview of what is taught. Prior to joining the program, our prospective students also have the opportunity to speak 1:1 with a breakthrough coach, which is also free. This call’s purpose is to go through the client’s ideas and create a strategic plan with them to take their yoga teaching online. This plan is based on what we have the most experience with, which is the same strategy that we use for our company and teach our students to develop through our program. On the breakthrough call, the prospective student has the opportunity to share their experience and goals, and the breakthrough coach provides tools for the prospective student to shift their mindset and work to achieve their goals. If a client's idea has potential for growth and benefits from our program’s teachings, the breakthrough coach will offer the option for the prospective student to move forward in joining our program, which has been proven to work for the majority of students presented with this opportunity. It is the prospective client’s choice to move forward with signing the agreement and we have the call recording where Marie agreed to and signed the agreement. The breakthrough coach shares the estimated additional costs for the program will total anywhere from $300-600/month. These programs and marketing costs are not applicable for the entirety of the program (5 months), rather are only necessary during some parts of it, especially towards the end. This is why most of our students don't exceed $600. Modern Yoga Teacher teaches Facebook ads to keep things manageable for our students. Focusing on a primary platform provides them the opportunity to develop mastery on the most impactful marketing platforms, instead of spreading themselves too thin. This also provides students with the opportunity to apply the skills and concepts they have learned to other advertising platforms as their business grows. Regarding the estimated amount of time spent in the program, this is the average that we have seen the majority of our students require to go through the material, implement and build their businesses. Depending on how students plan their time, this is a generous estimation, but it is just that - an estimation that has been accurate for the majority of our students. We are more than happy to provide testimonials from students who have created successful businesses by completing the program over our nearly 5 years in business. To conclude, we have reached out providing multiple options for resolution to the commenter. This includes extending her time in the program, additional 1:1 calls at no additional charge, and both of these solutions were declined. Marie only completed 57% of the program, did not utilize the full support provided by the program, and has chosen to cease participation. We would love to move forward with resolving this complaint, that is unsupportive to future prospective clients as the commenter did not complete the program in its entirety or take full advantage of the comprehensive support and teaching provided within the container of the program.

Reply from Modern HealerNov 25, 2021

Hey Arielle, Thanks for leaving this feedback. Here at MYT, we genuinely pride ourselves on our customer service and the value we provide for our customers and so receiving this feedback has been incredibly difficult for us, but we appreciate any opportunity to refine and improve our processes. Here at Modern Yoga Teacher, our core values reflect having a first-class experience and everyone within our community - yoga teacher, staff, or contractor - feeling supported throughout their journey with us, however long that might be. Our Breakthrough Coaches are there to help - either by fully explaining our coaching program and seeing if this is a good fit for you, or - if it’s not - then offering some direction into some alternative support and I am genuinely so sorry that this did not happen in your instance. Our Breakthrough Coaches are human and, at times, they do not live up to their best versions of themselves. We are taking this incredibly seriously and have updated our processes to ensure - should a coach feel overwhelmed, or frustrated or too emotional for a call - that we can pass this on to another team member. I know this does not help you, but I do hope it helps to know another person is not going to feel the way you do. We have reached out to you multiple times privately - via email, phone call and text message - as we would love to rectify this position, as we do want to live up to the ideals we have set ourselves. It does look as though you are reading them so it would be great to get a reply from you. I am genuinely sorry if you have any negative feelings towards our company. We truly would relish an opportunity to show you what we’re really capable of, so please reach out.