Moe's Southwest GrillReviews of moes.com

What???I’ve noticed the last few times that they have gotten very skimpy with portions, but this is absolutely ridiculous! I ordered the bowl with white chicken and seasoned rice… I got maybe a 1 1/2 cups rice with a half cup of chicken!!!! What’s the what??? Inflation plays a big part in reducing the amount served but be honest and give people their money’s worth.

No matter what location you go to it's just terrible we live in South Tampa and went to the one on Neptune. We got chicken burritos with no chicken my son got a ground beef burrito that maybe had a teaspoon of ground beef we also got the chicken and rice bowl again no chicken we got the steak and cheese bowl and there were maybe 10 of the tiniest pinky nail slivers of beef dust it was hard and tasted old. Extremely dry. Absolutely rancid. So a few months later we decided to try the location off of Bloomingdale and Providence in the Brandon Riverview area. That location was even worse. Again they don't put meat in anything. The tiny little slivers you might get are hard and dry. We ordered pretty much the same things as we did in the South Tampa location and this time we got a little tiny bit of chicken dust no more than a tablespoon. My son's ground beef burrito was totally missing the ground beef this time. The chips were stale. The burritos were also missing the peppers and onions the chicken bowl had a bunch of onions but no peppers. Just horrible across the board. This is the greediest, lowest quality burrito Tex Mex restaurant ever. They will straight up rip you off and act like they're doing you a favor by serving you slop. Do yourself a favor and go to Qdoba. The food is always fresh, it's never missing ingredients, you actually get what you order and what you pay for. Amazing service as well. And did I mention the food is actually tasty, excellent quality and fresh....

The orchard park location is terrible. It is always dirty. They are always running out of food and the quantity of food is so small to what you pay for. I was in there recently, I had a gift card and when I went to use it I was told that there was nothing on the card, after the kid at the register pushed A LOT of buttons. I had just received the card that day, I had the receipt for it. The kid offered to keep it. I told him no I would take it back, ( I wanted to bring thus to the attention of the person who gave UT to me). When I got home with my order, that I had to pay for, I went on line to double check the card and it said the card had been used at the Orchard Park NY location just minutes before. I went back to the restaurant and asked for my money back, just the value of my gift card, and the kid who checked me out immediately Saud to me he didn't steal my $25, I never said he did. He proceeded to argue with me even though I wad speaking to the shift supervisor, who had to call a regional manager for approval to give me my money back. She did refund my whole order. I will NEVER go there again. More should really hit some adults to work in their restaurants, its just a free for all with all these kids working there. I used to live going there but UT has gone down hill in the past couple of years.

Went and ordered a bowl in the springhill location. Asked for extra chicken paid $14.00 for my bowl and it has nothing in it. Besides them being out of everything what they gave me was so little. I need to go buy something to eat. Never again!!! The worst of the worst.

I would give none if I had a choice, staff unhelpful and food was cold as it takes that long to wait at each section and finally no salsa with the chips would of been nice to be told when I was ordering or I wouldn’t of ordered at went somewhere Elsa so I guess that’s why they don’t tell you.

On May 7th at approximately 845pm, my daughter and I was being serviced by Alana Trauffer and an African American young man. My daughter asked for sour cream for her bowl. The young man squeezed the bottle twice and mainly air came out. He then told Alana that he was out of sour cream as my daughter had asked for additional sour cream for her bowl. Alana proceeds to open a new bag of sour cream and spread this large amount of sour cream in the bowl. At this point the bowl was inedible as it was entirely too much sour cream, so I asked her for a new bowl and expressed that it was too much and that she knew the she put too much sour cream on the contents of the bowl. Alana proceeds to tell me "You are wasting food". The African American gentleman proceeds to get a brown cup to scrape the excessive amount of sour cream from the top of the bowl and was attempting to give it to me. I explained to her that as a "paying customer" I had the right to request a new bowl and not accept nor pay for a bowl that is inedible at this point. She continues to be very mouthy with me and being very disrespectful. I proceeded to ask the Caucasian gentleman in line behind me if he would eat the bowl that she had prepared for me and he verbalized no and because he witnessed the exchange and commented on the lack of customer service skills by this young lady at this point. Because Alana continued to be mouthy and disrespectful towards me, I asked to speak with the manager. A Caucasian young man whose name is Michael Greeson, identified himself as the manager. I asked Michael if he was going to let this employee talk to his customer in this manner. Although Michael apologized, it felt rushed and insincere. Michael did fix another bowl after I requested its again. Alana proceeded to make a call and was telling someone on the phone about the incident, however it was not an accurate account. At the register, Alana stood to the side of the young lady that was tallying my bill and stated that I "cursed her" and that she has the right not to service me and that the entire incident had been recorded. I told her that was great because I did not "curse" at her and I want her management to see how she treated her customer. I am extremely dissatisfied with the customer service I received tonight by your staff. I am sure that this is not the environment that you all are trying to create as other locations always say "Welcome to Moe’s" upon entering the restaurant, however this is not the case with this store location. I am a frequent patron of this establishment, and have witnessed Alana's demeanor and body language on several occasions and she is not friendly and her body language displays that she doesn't want to be there. As of tonight, I will no longer be a patron of this establishment until you all are able to treat ALL patrons equally and respectfully. I sincerely hope that you will take the time to watch the video as this young lady is in dire need of customer service classes. Furthermore, I did not appreciate her making false accusations against me as this can be very damaging to one's reputation, especially when these false accusations are made against African Americans by Caucasians. I am a respectable citizen in the community and expect to be treated as such just like to other patrons that frequent this establishment. This young lady refused to apologize after the exchange. Additionally, I called back to the store to speak with the manger and Alana responded that she was the manager. During this exchange, she still did not apologize when I brought up the importance of apologizing when dealing with customers as it goes a long way. I would like a call from upper management and corporate to discuss this matter further. I have attached a picture of the second bowl with too much sour cream. Additionally, the picture showcases the extra sour cream that was removed from the bowl.

I've been going to Moe's for years. Awhile back the Cape Coral store got awful. I was put in touch with the district manager and he did get back to me and said he'd handle the situation. He told me to come back and try them again. I waited for several months before I took my family back. When we went back, they had all new employees and everything was great like it was prior to them having all those losers (working?) there. What I'm upset about now is my first and only online order which they screwed up. I would not have written this review except for the fact that I tried 2 times for someone to get back to me from corporate. Evidently, they don't care about their customers. I hope if the district manager is still with the company, that could handle customer service the way he did before. I don't know how to get in touch with him. I could tell that the last 2 people I spoke to weren't going to get back to me. I still like Moe's and will be going back but it's become apparent that corporate doesn't care about good service.

Moe's in Conyers have literally crashed in their food and service quality. No more "Welcome to Moe's. After seeing their food and service, I see why. Very little portions (How much does rice and beans cost) Very little meat, watered down cheese dip. It was on bottom when we arrived home with no taste. Server gave 1/2 spoon of dip. I asked can you give a little more. She charged Double. Request for additional vegetables was met with a disdain look. At the end, the kicker was about 1/3 bag of chips. Request for more were ignored. This use to be one of the best food experiences. They are so pitiful I had to write a review. The bill for this meager bowl was $16.57 They said it was due to extra cheese dip. This franchise may be tanking with days numbered. I ate at another Moe's in Atlanta. They are still the best. I truly miss the Friendly Spanish experience of cultured food and association. Hope they will send a secret shopper and correct the major deficiency that totally the opposite of the great reputation Moe's is known for,