MOHELAReviews of mohela.com

I’m trying to make a payment by phone and it won’t let me. I Stayed on hold for an hour before hanging up without being helped. Additionally, if I don’t give permission to place my loan in a forbearance status, it shouldn’t be allowed to happen. If I can’t pay, I’ll let you know, but trying to incur interest on a loan being in forbearance without consent is stealing, fraud, greedy, and evil! I’m fed up with the platform switching and is only being done to cause confusion so they have preconceived defense when they are called out for their criminal acts!

Extremely poor company; their customer service is terrible. They created a transition platform issue, then locked me out during the transition process, then sent a link that did not work and put a credit ding on my credit score. This is the absolute worst company. Not to mention, I called and spoke to a girl named Ashley, and she kept saying "unfortunately" as if they had not been the entire cause of the platform transition process issues, and I had to demand to speak to her supervisor, during which I was put on several holds. This is a horrible company.

I am in Public Service and have had my loans since 2012 and have been making payments since then, however, once MOHELA bought my loans my experience has been nothing but confusing and dishonest. According to them I just started paying on my loans and when I attempt to complete an application for SAVE, The Public Service Loan Forgiveness program, they advise me Im not qualified to consolidate my loans and to continue making payments. I received an email saying one of my loans was paid off, however, not only does my balance not show that my loan balance his higher.

If I could sue this company I would. I was quoted that my payment would $218.00 under the SAVE plan but that it wouldn’t be able to process until it had been six months after graduation. I called at that point and was assured that all was well and I would begin my $218 payments in June. Imagine my surprise to get a $540 bill. I called, waited for over an hour, but was assured that this was a clerical error as only half of my loans had been placed on SAVE. They gave me a two month forbearance to let it “catch up” with all my loans transferred to SAVE. The next month, I got the same bill and went through an identical process of solving the problem. They were apologetic and assured me that it would be right this time. Well it is September now and I’ve heard nothing so I called, again waiting for about an hour, only to be told that, oops, they still hadn’t transferred half, and now because of whatever is happening in the courts, they can’t. So due to their (multiple time) error, I have to pay more than twice what I was quoted, for the next 10 years. I demanded to speak to a supervisor, and was put on hold, with the initial operator coming through at two-minute intervals asking me to keep holding. FINALLY she tells me she’s connecting me, and it is to a voicemail stating that they will call me back. I won’t hold my breath, and this company can’t undo this for me. I have to come up with an additional $320 a month because they didn’t make a simple adjustment when they still could.

I made a payment to one of my student loans to pay it off. The following week, they announce they were changing platforms. I just got a statement in the mail that not only does not reflect the payoff but shows even higher balances than before. On the old and new sites, they show no history of your loans. Their customer service is beyond incompetent and wait times for 30+minutes.

I love how it says a 1.4 rating, yet 100% of the reviews are 1 star. Seems about right for these fvckers.

Every month there's something new. They stop my auto pay, they change it whenever they feel, they don’t alert you about it or tell you why. They put you into programs you don’t ask. My loan was put in forbearance with out my permission. It honestly feels like if you're trying to make payments over the minimum, they purposely mess with your loan to make you accrue more interest. Its easily the worst loan servicer I've ever had. You cant even set up you own auto pay because the website is so awful. Go ANYWHERE else!

This company sucks. Their website is not user-friendly. I get kicked out almost every month. When I attempt to reset my password, I get an error message saying I haven't an account. So done! I would love to have my loan serviced by any other company!