Bad
Based on 18 reviews
MOMAX1.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MOMAX is a consumer electronics and lifestyle accessories brand offering charging solutions, power accessories, mobile accessories, travel essentials, smart devices, and other technology products for everyday life.We focus on combining practical functionality, thoughtful design, and ease of use. Our products are designed for a wide range of everyday scenarios, including home, work, travel, and mobile use.Customer feedback plays an important role in helping us improve both our products and our service. We welcome genuine reviews about your shopping experience, product experience, delivery, and customer support.If you have any questions about an order or a MOMAX product, our customer service team is available to assist you.Thank you for choosing MOMAX and for taking the time to share your feedback.
MOMAX (momax.net) has 18 customer reviews on Folks Told, with an average rating of 1.4 out of 5.
18 approved reviews, newest moderated first
Pier G.
I am from Europe. Fortunately I have received my parcel after 4 weeks. It took a little to receive everything, but It worked. Honestly all the other bad reviews threatened me 😂😂 and I was starting to resign on my order. I leave 4 stars because of the customer service. They replied different times with the same email. Do not contact them on WS or on Instagram either. It is only a waste of time, you will never get a response!
Vanessa J.
NEVER purchase from Momax. I ordered 19th December and product was 'delivered' according to them, but it never arrived. I believe it was never sent. I asked multiple times for help and refunds but was just gaslit. Please go elsewhere to shop
Jones
Wish I researched more about this website. Found out here and through Reddit that a lot of people have experienced similar issues. I ordered from their site from an FB ad. Shops here in the country sell Momax products so I thought this was legit. More than 10 days, no email from them aside from the order confirmation. Have sent them emails and WhatsApp messages, no responses. Do not buy from the Momax.net website if you don't want a headache.
LC
SCAM. Paid €16 for a cable and €6.95 extra shipping, never arrived. Supposedly it was shipped a whole 17 days after I actually ordered it. They pretended it arrived, then stopped responding to emails. Utterly useless parasites. Avoid!!!
HS M.
I feel completely scammed. Two weeks ago, I purchased a Q2.Mag 3-in-1 Foldable Qi2 15W Magnetic Wireless Charging Stand from Momax official website as a gift for my partner. Its website states that orders typically arrive within approximately 7 days after processing. Yet here I am, two weeks later, $126 out of my account, and despite multiple attempts to contact the company through every official channel available, my order hasn’t been processed, I haven’t received a single response, and there’s been no update whatsoever. Now, I’m left with no choice but to dispute the charge with my bank and fight to get my money back.
alderud
I received a product that does not work, at all. I have written to their customer support email, like they tell you to do on their web site. Have I received a single reply? No...
Mike M.
I took advantage of their 20% valentine sale... This was the first time I purchase directly from their website... and boy I wished I looked at the reviews on here first... They did not dispatch the item and are ignoring all my emails after they have taken my money... Beware!
Haytham E.
I placed an order on December 20th and was hopeful for a smooth experience. Unfortunately, it turned out to be quite the opposite. I sent multiple emails following up on my order status, but I never received a helpful or concrete reply. Frustrated, I eventually requested to cancel the order, but after that, Momax.net completely stopped responding to my emails. This lack of communication is extremely unprofessional and disappointing. I wouldn’t recommend this service to anyone looking for reliability and responsiveness. I sincerely hope they improve their customer service to prevent others from facing the same frustration I did.
