Excellent
Based on 61 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mom's Bunk House is committed to providing safe, high quality products for your kids. We carry the leading brands at affordable prices , And, with free shipping, you know you're getting a good value! MOM's Bunk House offers a vast selection of bunk beds, loft beds and fun furniture for kids. You and your child are sure to find something you both will love! Mom’s Bunk House is family owned and operated. When doing business with MOM’s you are dealing with real people who understand the concerns of raising kids and providing for grandchildren in today’s economy. Commitment, value, selection and family are all reasons why you can shop confidently at Mom's Bunk House!
MOM's Bunk House (momsbunkhouse.com) has 61 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
61 approved reviews, newest moderated first
DALLAS
Placed the order, delivery was very quick. Assembly was simple. The grandchildren love it. Good quality, for the price that was just right.
Reply from MOM's Bunk HouseOct 27, 2015
That's good news all around! I appreciate you taking the time to share your experience. with love, Mom
Chris from C.
We purchased a full over full bunk-bed, and the quality and service was excellent!
Reply from MOM's Bunk HouseOct 27, 2015
We are here to serve! Thank you for the review. with love, Mom
Dale
Our order came with the 2 dresser drawers broken. We asked MOM'S Bunk House for 2 new drawers. They sent a whole new dresser to make sure it all fit right. We we VERY pleased. Thank you
Reply from MOM's Bunk HouseOct 26, 2015
You're so welcome! We definitely want to make things right. I appreciate your business! with love, Mom
Jobie
I searched for months for the bunk bed I wanted for my boys. I wanted beds that would separate and had a tilted ladder. Although the first beds shipped were someone else's, the issue was quickly and painlessly resolved. Excellent customer service! We are so happy with our purchase of bunk bed and dressers (that match the bed!).
Reply from MOM's Bunk HouseOct 26, 2015
Thank you for the great review! We did have a hiccup on this order and I really appreciate your patience while got it sorted out. with love, Mom
noami
It was a good price for great quality kids loved it!!! Delivered on time
Reply from MOM's Bunk HouseOct 26, 2015
I love happy kids! Thank you for your business. with love, Mom
Alyssa
We were impressed with the customer service and quality product offered by Mom's Bunk House. Price was very competitive, product was delivered carefully (no scratches, etc) and our girls love the bunk beds!
Reply from MOM's Bunk HouseOct 26, 2015
Thank you! Thank you! Thank you! with love, Mom
Candice
This was my worse online purchase ever. MOM's Bunk House claims free shipping on purchases over $99. There was never a clause that it only included certain locations. During check out, I discovered that shipping was going to cost me over $100. Nevertheless, I paid it because I needed the bunk bed. The next day I receive an email from MOM's Bunk House telling me that they could not ship to my location EVEN THOUGH THEY HAD ALREADY TAKEN THE PAYMENT FROM MY ACCOUNT. I, then, told them to immediately refund me the money to which they replied that it could take up to 7 business days. Mind you, this purchase was over $1,100. Within an hour, my card information was used fraudulently within the same area MOM's Bunk House is located in. I was down another $500 on top of the $1,100 they had already taken for my purchase. I called them once again to inform them of the fraudulent charges on my card. They denied that it was their company and my information must have been stolen from somewhere else. That is highly unlikely as I only used my card for that purchase and was the first purchase on that card in over a month. Additionally, I live over 7,000 miles from their location and my card was fraudulently used within 50 miles of their location. This incident happened 2 years ago. Today I receive an email thanking me for my purchase. WHAT?! I thought this incident was done and over with. You bet your boots I will be checking my account multiple times a day for the next month or so.
Reply from MOM's Bunk HouseOct 26, 2015
Mom's Bunk House includes free nationwide shipping to the continental US on every purchase over $99. This information is detailed on our site. Unfortunately, we do not ship to Hawaii, which is where this customer is located. Because we were not able to fill this order, a full refund was issued. Mom's Bunk House also has stringent security measures in place to protect all credit card purchases. The credit card info is encrypted and cannot be saved. It is not possible for the card to be charged from this end. PayPal fraud investigations determined that Mom's bunk house was not involved in any subsequent charges to this customer.
KATIE
Mom's Bunk House was fabulous from the get go. I called directly with questions and was met with a kind, knowledgable and helpful voice. When a couple of pieces arrived and were a bit banged up (issue with the shipping company, not MBH) they were quick to resolve the issue and send out each item again, at no additional cost. The items arrived in perfect condition. True professionals from start to finish.
Reply from MOM's Bunk HouseOct 26, 2015
It was a pleasure doing business with you, as well! with love, Mom
