MondlyReviews of mondly.com

Reply from MondlyJun 18, 2024

Beste Alexandra, Bedankt voor je review. We zijn blij te horen dat je tevreden bent over Mondly (Italiaans). Voor vragen over gemiste lessen en hoe je deze kunt inhalen, kun je contact opnemen met ons via [email protected]. We helpen je graag verder! Met vriendelijke groet, Andrea Customer Service Team

Reply from MondlyJun 18, 2024

Dear Jens, Thank you for sharing your experience. We deeply regret the trouble you've had canceling your subscription. When we investigated, we found an account under your name, but there was no active subscription with Mondly. You sent us a screenshot of a payment from Apple, but unfortunately, it didn't contain any information that could help us identify an active subscription with us. We asked you to contact Apple directly, as they manage these payments. Without any actual proof of an active subscription with Mondly at the moment, Apple was the best way to understand the supposed payment. We understand your frustration and apologize that we were unable to resolve this directly for you. Your feedback is important to us and helps us improve our service. If you have any more questions or need further assistance, please do not hesitate to contact us. My best, Andrea Customer Service Team

Reply from MondlyJun 11, 2024

Dear SM London, We are very sorry to hear about your experience and appreciate you bringing this to our attention. To clarify, deleting an account does not automatically cancel a subscription. We want to ensure that your subscription is cancelled correctly, and you are not charged going forward. Please contact our support team at [email protected] or through our contact page at https://www.mondly.com/contact. We have also reached out to you directly at the email provided, as we could not find your initial request. If you could please respond, we will assist you promptly. We sincerely apologize for any frustration this has caused. We assure you that we do not take any payments without explicit consent, and our subscription process includes clear information about the terms. To help prevent unauthorized purchases by children, we recommend enabling parental controls on your device. This precaution is beneficial for any app. We value your feedback and will use it to improve our service. Thank you for your patience and understanding. We look forward to resolving this matter for you promptly and ensuring a better experience in the future. My best, Andrea from Mondly

Reply from MondlyMay 20, 2024

Hi Muhinda, thank you for your kind words! We're thrilled to hear that our customer service team could resolve your issue quickly. Your satisfaction is our top priority, and we appreciate your support. If you have any other questions or need further assistance, please don't hesitate to reach out. Enjoy your premium subscription! Andrea, Customer Care

Reply from MondlyMay 29, 2024

Hallo Torsten, es tut uns echt leid zu hören, dass du nach 320 Tagen solche Probleme mit unseren täglichen Lektionen und Programmen hattest. Das ist wirklich nicht das, was wir für unsere Nutzer wollen. Unser Support-Team steht immer zur Verfügung. Du kannst uns jederzeit unter [email protected] erreichen. Wir werden auch proaktiv auf dich zukommen, um persönlich bei der Fehlersuche zu helfen. Unser Ziel ist es, sicherzustellen, dass du unsere Dienste wieder voll und ganz genießen kannst, ohne Probleme. Danke für dein Verständnis und deine Geduld. Wir schätzen dich als Kunden wirklich sehr und wollen sicherstellen, dass deine Erfahrung mit Mondly positiv ist. Liebe Grüße, Andrea