Average
Based on 90 reviews
MoneyThumb3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MoneyThumb simplifies your lending and financial accounting through easy-to-use financial file converting and analysis tools. Our products move transaction data from where you have it to where you need it, helping speed up financial decision-making with more accuracy.PDF Insights:Enables banks and lenders to read and analyze financial documents in seconds to determine a loan applicant’s creditworthiness.Thumbprint®:Helps banks and lenders instantly evaluates and scores the authenticity of PDF financial documents giving you a fraud score so you can make more confident lending decisions.Accounting File Converters:Helps accounting professionals and small businesses convert virtually any file type into the QBO, QFX, OFX, or other formats for quick and easy import into your accounting system.
MoneyThumb (moneythumb.com) has 90 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 28 reviews with 1 star · Clear filters
tallyatsolutionsgmail.com
I never got a response to my question
Reply from MoneyThumbMar 4, 2023
Hi [email protected] - we sent you an email for more clarity on the question that you have, and our customer service team should be reaching out to you as well. Thank you for letting us know.
Rodrigo P.
When I started working with the program I had a few questions. I tried to get help and the heip app told me to send an email. I never received an answer or any contact was made to me. I am an accountant and I am working with the program. I still have questions but if you did not help before why would you help me now.
Reply from MoneyThumbMar 4, 2023
Hi Rodrigo - our customer service team has not seen any inquiries from you, so it looks like those questions did not make it over to us. Please expect to hear from customer service. We want to make sure your questions are answered. Thank you.
James
I subscribed to this for my accounting office and the product itself is good. We had this installed on too many computers which I wasn't aware of at the time and we're locked out of the program. We had since uninstalled this from every work station except for one, which is all I really need anyway, but the company has refused to reinstate our license and so I have paid for a subscription that I can't even use. Completely unprofessional approach and it forced me to look for alternatives. We are not looking to take advantage of an excess number of licenses. We have a history of emails that show we were looking to correct this over and over again. An issue may have arose from an install on a computer that isn't even in use anymore and can't even be turned on. But that doesn't seem to matter, we are being treated as if we are trying to scam the system when all we want is the single license and install that we paid for. Completely immoral of the person running this company. There are other similar software companies and while this product works, put your money in someone else's pocket, not this jerk.
Reply from MoneyThumbMar 2, 2023
Hi James - without getting into the particulars about your situation, we believe that we did our best to work with you on your single-user license. It is very clear that our license is for a single install and we even made an exception in your case until we saw continuous attempts to install on other computers. We then had no choice but to limit the single user license to a single computer. Our products are priced much lower than many of our competitors and to keep our products competitively priced, we need to ensure that our licensing policies are being adhered to. Please do reach out to us at https://www.moneythumb.com/contact/ if you would like to discuss further.
hillary
Their should be and option to get a hold with an agent instead than email. I send my inquiry that person that help me I think she/he did not understande me or confused but what he/she sent me did not help and i try to fix it by my own by trying different things.
Robert S.
Use to be a good company with good software.....Not the support does not work, and the people in support don't care!
Brian
Purchased a "Lifetime" license for the PDF-QBO converter. The product stopped working, so I reached out to support (whom you can only reach via email). They let me know that, while I had purchased a lifetime license to the software, the PDF conversion piece was an annual subscription, for an additional annual fee. They tell me that I can download statements, directly from the online banking, and convert them via my license, but I can't use a PDF not published by the bank. If I have access to the online banking, I don't need to convert PDF's to QBO's, I would just export the QBO directly from the bank. I asked for them to honor the "lifetime" license or refund my money. They refused to do both and told me "good luck with the legal process." Product was good when it worked, but unfortunately I was duped into purchasing a "lifetime" subscription that has to be renewed each year. Worst customer service experience of my life.
Ghiyath Al N.
AFTER DISCONTINUING THE DESKTOP PDF READER AND STARTING THE NEW ONLINE ONE WHICH IS 12 TIME MORE EXPENSIVE AND NOT ACCURATE AT ALL, I AM GOING TO STOP MY MY SUBSCRIPTION, IT IS EASIER TO MANUALLY TYPE NUMBERS THAT HAVE ONLY HALF OF THEM CONVETED AND MANUALLY FIGURE OUT THE DIFFERENCES
Victor C.
Don’t buy this software no live customer service. We are switching to Propersoft Inc. it is cheaper with multiple users.
