Average
Based on 770 reviews
Monitech Ignition Interlock Systems3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Monitech Ignition Interlock is an authorized ignition interlock provider in North Carolina. With over 30 company owned locations from Ashville to Wilmington, we can install and service your interlock quickly and easily. Our knowledge of North Carolina interlock and DUI law keeps you in compliance with state regulations and gets you back on the road quickly and easily.
Monitech Ignition Interlock Systems (monitechnc.com) has 770 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 170 reviews with 1 star · Clear filters
Janisse C.
Service is horrible.
Reply from Monitech Ignition Interlock SystemsAug 14, 2019
Thank you for taking the time to bring this to our attention; we are looking into this matter and someone will contact you shortly to see how we can make this experience a better one.
Amanda E.
Worst customer service ever
Reply from Monitech Ignition Interlock SystemsJul 29, 2019
Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Service center. An experience Monitech agent will be reaching out to you shortly to see how we can best assist you during this time.
Jeffrey W.
Made an appointment and then was told I was there on the wrong day. After recognizing the mistake they said ok we fixed. The installer did not agree to the appointment that was set. Ended up renting a car to go out of town since they could not meet my appointment. 15 calls to schedule an appointment. When I call for an appointment I get hung up on or it takes 45 minutes.
Reply from Monitech Ignition Interlock SystemsJul 25, 2019
I apologize for the inconvenience when you initially went to your installation appointment, and for any issues experienced with our customer service center. Please know that we are looking into this and will provide necessary coaching internally. Someone will reach out to you shortly to follow up.
Matt S.
Received a voicemail at 630 pm from Monitech stating that my appointment for tomorrow has been cancelled and that I need to call the 800 number to reschedule and I will be given an override code. I have been on hold for over an hour. Thanks for the short notice Monitech. Now I have 1 day to somehow get them on the phone before my unit is locked out. I would like a call back before this happens. Matt Skidmore 704-737-9410
Reply from Monitech Ignition Interlock SystemsJul 22, 2019
Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Service center.
Tabatha Marie-Mitchell B.
This company is HORRIBLE. Customer Service is without a doubt the WORST I have EVER experienced. You'd think all the money they make for false positives, monthly fees & service fees they'd be able to afford a better system that actually detects food, drink & smoke from alcohol & actually be able to hire enough employees to actually handle the number of customers they need to serve. The machine was improperly installed Per MODERN CHEVROLET and has brought on my engine light. I had scheduled a service appointment on a Friday and MONITECH didn't give the tech's a code until 4 days later which was not needed by then & not too mention while they had my truck in the garage they missed a running test now I have 3 days before the lockout. Of course, getting someone on the phone to handle this mix up is impossible. DONT USE THIS COMPANY IF YOU HAVE A CHOICE!!
Reply from Monitech Ignition Interlock SystemsJul 11, 2019
We appreciate the feedback, and apologize for your negative experience when reaching out to our Customer Service Center. Please note that the ignition interlock device will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual is not able to start a vehicle, and how we are able to confidently state the ignition interlock is fulfilling it's purpose. We advise in our training manuals, training videos, and in person when our clients install the device - to be mindful of testing right after eating, drinking, using mouthwash, etc., as doing this can potentially register a fail and will require the device to be reset. We recognize how important it is to do maintenance on your vehicle, and have a process in place that protects you with your state program. Monitech will contact your mechanic within 48 business hours of obtaining the required information from a certified mechanic performing the repairs, to provide assistance with the device. Someone from our executive management team is looking into your account and will reach out to you shortly to see how we can assist you in getting this resolved.
Tristen C.
I got a recall 4043 said I had three days to get ahold of you and I have called three days in a row now first day was on hold for 4 hours second day set on the phone for 5 hours third day set only phone waiting for someone to answer for 8 hours and have gotten no answer now my system is in permanent lockout and can't make it to work thanks to your faulty device my next appointment isn't for another month I need someone to call me immediately at 8283422345 I am not happy and neither is my boss this better be resolved immediately
Reply from Monitech Ignition Interlock SystemsJul 10, 2019
I do see that you were able to get through to an agent the day this was sent, but apologize for your experience with lengthy hold times when reaching out to our Customer Service Center, we appreciate the feedback.
Brian B.
Untrained staff, incredible hold times and that awful recording! "thank you for your patience, our operators are non-existent and we haven't answered a call all day. We will be with you as quickly as we can" Device threatening lock out? The unit "serviced" two days ago and no one picking up on a 24hr/7 day a week customer service line? I smell rip off. Have someone from Monitech call me. Me, a true customer service professional with decades of experience. Never once did a machine keep me from customer satisfaction. Brian Barnhart 704-465-0271
Reply from Monitech Ignition Interlock SystemsJul 10, 2019
Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Service center.
Christopher E.
Just got this a week ago already calling for recall and when I call customer service they hang up...
Reply from Monitech Ignition Interlock SystemsJul 10, 2019
Our sincerest apologies for the issues when calling in. It does appear that your issue with this account. has been resolved. We appreciate you taking the time to give us feedback.
