Monitech Ignition Interlock SystemsReviews of monitechnc.com

The amount of tech service gave me an opportunity to get my license back I'm very appreciative then and thankful for them and I look forward to doing more business with them and make sure with my friends and spreading the word for them

Mr. Torres was extremely helpful in my difficult situation. I have had the unit installed since October 28th of 2025, I’ve seemed to have had not much positive experience with the unit itself ( issues with completing the tests on first try), possibly due to asthma issues and also with inconsistent blow technique. Through the past 7 months dealing with this has been a nightmare, but Mr. Torres informative help actually relieved my stress and anxiety today, he was courteous, professional, friendly, and deeply informative, I’ve not had a better customer service experience in my entire life. As I explained my multi layered situation with issues with the unit, life circumstances and the fact of after 3-4 attempts on arrival tests before the 5 minute countdown completes (around 3:30) the unit will shut itself down automatically throwing a violation which in result ends up costing the user $50 for an override code, so essentially my vehicle has sat still for 2 months at a time to avoid this costly situation which I feel as though is somewhat a health complication of mine with asthma and somewhat an issue with the unit not performing the way it is supposed to, if it weren’t for Mr. Torres today and his patience and understanding I most likely would’ve been requesting an apartment for permanent removal of this device, just feel like there’s not been a win with trying to do the right thing in my experience with this device and the complications it has caused financially and mentally while being sober for over 2 years, that these types of stressful situations could the the catalyst for many to backslide into old habits, that got us in this situation to begin with. Thank you Mr. Torres your kindness it meant a lot today and you make a difference.

Customer service very good. Always very attentive

Jair was top notch unlike the other customer service agents I've dealt with the past 2 weeks. If I could rank Monitechs customer service as a whole I would give it a very negative review. Jair however deserves a raise and a pat on the back because he at least acted like he cared about me being without a car for 2 weeks due to the incompetence of your customer service department.

Gentleman was extremely nice, kind and helpful. No issues waiting for support.

Team member handle the situation swiftly and accurately.

Carlos was very helpful, friendly and made sure I was taken care of before hanging up the phone.

There great