Great
Based on 210 reviews
Monnit4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Monnit is the leader in Low Cost Remote Monitoring Solutions and Wireless Sensing, allowing you to monitor your business or home from anywhere.
Monnit (monnit.com) has 210 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 10 reviews with 3 stars · Clear filters
LBK
Ordered two sensors now waiting 3 weeks for them to ship and chat person tells me to use a rep next time. So even though you can buy it directly from the web site they want you to go through a rep whoever that is.
Reply from MonnitOct 2, 2023
We apologize for any inconvenience the delay may have caused you. We believe in personal service; our sales reps are here to help.
Innovkez Pte L.
Need multiple communication to get order correctly placed even though full details were provided in the order. Detail contract obligation on subscription plan was not communicated or provided.
Reply from MonnitOct 14, 2021
A review like yours helps us grow. Thank you for taking the time to review. We have addressed the issue and are continually looking for ways to serve our customers better.
Abpro C.
The website advertises a 5 day fulfillment period, but has never been less than 3 weeks. One item that was ordered on 1/3 still has not arrived. None of the items are special order and work on the standard systems. Their selection is huge and the prices good. This is why they get 3 stars.
Reply from MonnitOct 25, 2021
We've worked to make our shipping and notification system more efficient. Thank you for taking the time to leave us your feedback.
Shipway S.
This package has been sitting at fedex for 1 week plus. Fedex tracking: 474441183893
Reply from MonnitNov 16, 2021
We take every review seriously and are sorry for your experience. We've taken measures to improve our service and response time.
Safe H.
There have been times when I have not received an alert on high temperatures. Overall satisfied because it allows me to look back at when a unit went out and helps diagnose the issue.
Reply from MonnitNov 16, 2021
Thank you for taking the time to leave a review. Customer feedback like yours is valued. Remember, if you continue having issues, please get in touch with your sales rep to address the potential problem.
APF Cold S.
Temperature monitor has a strong signal, allowing it to communicate through metal walls. Graphs of results are vague and not user friendly.
Reply from MonnitNov 24, 2021
We have upgraded our app to make the experience easier and more user-friendly. Thank you for the review.
LDS C.
Fulfillment needs some real help. Orders take too long and what needs to be done is not communicated properly. The latest version of the portal software should not have been released as is. Showing my management the reports, only to find out the times didn't match because of a known bug, almost killed the deal. The portal interface needs to make it easier to change names, control user access, and move sensors between networks. The actual representative was great.
Reply from MonnitDec 1, 2021
We appreciate your feedback and take all our reviews seriously. In addition, we have taken steps to streamline our fulfillment process to address our customer's needs better.
Maitland Labs of Central F.
Addressing software portal issue was slow and in a GMP environment should have been quickly
Reply from MonnitAug 22, 2022
We are sorry to hear you had an issue with communication. Thank you for your feedback. We have made updates to improve reliability.
