Average
Based on 491 reviews
Monoprice3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Monoprice, Inc. is an e-commerce leader specializing in providing more than 7,500 high-quality yet affordable electronics and tech products. As an industry innovator, Monoprice fills a void in the consumer technology market by delivering exceptional products that are on par with the best known national brands at prices far below the retail average with incomparable speed and service. Maintaining a business philosophy that focuses on the needs of its customers, the company strives to bring simplicity, fairness and confidence to consumers and businesses shopping for big-ticket electronics and tech accessories.
Monoprice (monoprice.com) has 491 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
491 approved reviews, newest moderated first
Bruce
Great quality products and excellent customer service, been shopping with them for a long time.
Reply from MonopriceNov 15, 2019
Thank you Bruce for being a longtime customer and your review, we appreciate it! Paul S. CS Manager
WOLF
They reply fast-I never have problems with Monoprice!
Reply from MonopriceNov 15, 2019
We appreciate your review Wolf, thank you! Paul S. CS Manager
Greg F.
Amazing customer service AND a lifetime warranty on ALL cables
Reply from MonopriceNov 15, 2019
Thank you for your review Greg, we appreciate it! Paul S. CS Manager
Scot
Great products at a great price. Warranty is the best part. Had a problem with a cord and they immediately got back to me and sent a new one! Very satisfied! The best place to buy phone charger cords.
Reply from MonopriceNov 15, 2019
Thank you Scot for your feedback, we appreciate it! Paul S. CS Manager
Al H.
Recieved, Everything good
Reply from MonopriceNov 15, 2019
Thank you Al for your review! We appreciate it! Paul S. CS Manager
Kaden D.
Decided to email their customer support before i purchased a Monoprice Maker Ultimate, promptly got a response from a man named Shafqat. Very nice fellow, and was very helpful and informative. Not only is their customer support amazing, the printer has ran flawlessly out of the box.
Reply from MonopriceNov 15, 2019
Thank you Kaden for your feedback and acknowledgment of Shafqat! We appreciate it! Paul S. CS Manager
Kristine M.
I purchased a pair of BT-300ANC headphones from Monoprice. The first pair would not charge the first time I tried to charge them. I contacted the company within the 30 day return period, but was only offered a replacement pair. I used the replacement pair once and when I went to charge them, they also would not take a charge. I called Monoprice to return them as there is obviously a consistent problem with the earphones and they refused to refund my purchase price because I am outside of the 30 day window. I can only get a replacement or a store credit. This is frustrating as I notified them of this problem with the first pair and it seems reasonable to assume that they would refund my purchase when the second pair had exactly the same problem. Very disappointing that Monoprice does not stand behind their products. I will not purchase another Monoprice product because of this experience
Reply from MonopriceNov 14, 2019
Kristine, I apoligize for the issues you had with your headphones and the support you received when you contacted us. Please email me you order information directly at [email protected] and I will make sure we get this resolved for you. Paul S. CS Manager
Oliver T.
Cancelled my order after confirmation with no explanation as to why. Do not order from them.
Reply from MonopriceNov 14, 2019
Oliver, I apologize for the experience you has with your order. If you can email me directly at [email protected] I would be happy to look into what happened and how we can move forward with your order. Paul S. CS Manager
