Monport LaserReviews of monportlaser.com

Quick response and excellent support

Great support service for my Reno 65 pro and lots of information was given to me! Thank you

Very helpful, timely responses, I love the customer service. Would highly recommend.

I had an issue getting the rotary working on the Reno45. There were many articles on the internet to make it work but I was not able to get mine going. I asked Monport support and got an answer after 1 day. They sent a video that stepped me though the whole process. Great support!!!

I ordered my Monport 100W Co2 Laser engraving/cutting machine in November 2024. When it arrived I was in the middle of building a shop. Because of this, I was not able to uncrate the machine for several months. When I did, I discovered the plexiglass had a small crack and one of the leveling feet had lost the rubber boot. I reached out to Monport’s after sales support. I have read numerous reviews that says Monport after sales support does not respond. That was not my experience. They are in China, there is a significant time difference. It takes a day to hear back. After sales support got back to me, it took some time to work through options, but in the end, i was send replacement plexiglass, and a leveling foot. So far the machine is awesome. I’m impressed with the quality, especially for the price. It is fast and engraves with wonderful detail. The only thing I can criticize is the manual. It lacks detail. I relied on Youtube to work through the machine setup. My manual also didn’t have the correct control panel. After sales support did send me the correct manual when I asked.

I really appreciate how quickly they responded to my question about the LightBurn key and the support they provided. Even though I didn’t have the order number, they were still able to find my purchase just with the order name and email. I’m still learning how to use the machine, but I really like it — it works perfectly for what I need right now. Highly recommended!

I am very pleased with my 50w fiber laser and the support that I have gotten from Monport. Any question I ask they respond with detail on what I need to do.

Working with the Monport after sales and support teams has been a good experience. They have responded to all communications in a timely manner, and provided the fix needed to get my K40 up and running. A second issue arose, and after some simple repairs, all is well.