Monport Laser Reviews | Read Customer Reviews of monportlaser.com

Monport Laser Reviews | Read Customer Reviews of monportlaser.com

Monport Laser reviews

Showing 29 reviews with 4 stars · Clear filters

Eleanor R.
Jul 30, 2026
Customer Service on Reno Pro 65
The Service team coming back in a timely manner with a fix to correct the Damage that the transport company did to my Machine . Sending the Parts direct to myself with follow up on WhatsApp calls and links to Video's to help with the install.
Reply from Monport LaserJul 31, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
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Vinsent O.
Jul 22, 2026
Happy With My Purchase
I've been using the MEGAS for a couple of weeks now, mostly for wood signs and acrylic projects. The engraving quality has been very consistent, and the larger work area is a big advantage over my previous machine. Shipping took a little longer than expected, but the machine arrived in perfect condition and customer support answered my questions quickly. I'm happy with the purchase.
Reply from Monport LaserJul 23, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
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Tyson
Jul 21, 2026
The reno65 came quickly
The reno65 came quickly. I have an issue with a broken cover and a non-firing laser. Support is quick with responses and have been helpful so far.
Reply from Monport LaserJul 21, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
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Charles W.
Jul 14, 2026
Better Than I Expected
This is my first CO2 laser, and the setup was much easier than I expected. One thing that surprised me was the cutting power. I tested the included 3mm plywood and it cut cleanly at around 30% power in a single pass, so there's really no need to run it anywhere close to full power for thinner materials. After a few test runs, I got the settings dialed in and it's been working great.
Reply from Monport LaserJul 16, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
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Desiree P.
May 26, 2026
Using Tech support has been a great…
Using Tech support has been a great experience. I did have to wait for return emails for a day in between, but they got right to the heart of the problem and stayed up with me every step of the way. The solution is patience.
Reply from Monport LaserMay 26, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
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Hatler B.
May 18, 2026
I had to replace some parts and when I…
I had to replace some parts and when I received them 1 part wasn't included and I messaged support and they sent the part out with no problem!!!Thank you support team.
Reply from Monport LaserMay 19, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
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cj
May 14, 2026
Fast communication
Fast communication
Reply from Monport LaserMay 15, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
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Toby W.
May 13, 2026
I got the information I needed and the…
I got the information I needed and the laser is up and running. The response time could have been a little faster. A well written setup manual would be very helpful and nit hard to put together.
Reply from Monport LaserMay 15, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
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