Monport LaserReviews of monportlaser.com

I had some problems from the start. The machine needed som in-depth deficiencies that needed expert technical support. They provided that support and now it is up and running. I think it is going to be a good machine. I would buy from them again.

Very helpful getting my laser back up and running after the plug came loose in durning shipping

HEPA filter in my 350 watt smoke filter clogged up after the first five hours of use. After sales support has been very good and replaced the filter at no charge to me. I hope this was a fluke as it would be quite expensive to replace the filter every five hours, hence the cautionary four stars.

They always were able to respond in a reasonable manner, and were able to fix my issue.

My experience with monport has always been great. When ever I have a question about the laser, or a software settings problem, they have always responded in a timely manner. The reason I only give four stars is because like I was always told during my working career reviews is that there is always room for improvement.

Placed an order on 12/31 during holiday sale, paid with credit card verified with online statement showing charges completed. Expected some sort of correspondence from Monoport Laser verifying the order, to date no e-mail or communication informing me of my order status. Attempts to log in on website by clicking on human icon results with nothing, cannot log in with registered email supplied at time of placing order, phone calls and emails to support go unanswered for last 7 days. Beginning to think was a bad Idea purchasing from Monoport, what is service going to be like is purchasing is off to terrible start? Update 1/13/2025: Monport made contact to resolve the issue providing explanation for lack of communication. The following days after have been met with timely responses and solutions, it's clear that Monport wants to keep a good business relationship and provide a solid reputable product. Its was made clear to Monport on the reasons why timely responses are important for sales and support if they wish to keep my business both present and future. Thank you Monport for taking extra effort to rectify this situation, tracking number provided so time will tell by Monport's following actions and support.

I had an issue with my door staying up. I tried calling the support number and never got anyone I could talk to. I put in a support ticket and after a few weeks got it all resolved. I love the machine. It works great. I just wish we could actually talk to someone. I think it would speed up the process. My problem wasn't serious but if it were, I would have been loosing money. As I said, this is an awesome machine and very well priced. I would definitely buy another one if I needed another machine.

After receiving the machine, I tried to connect it with lightburn, but met some problems. Monport's technical support team helped me solve my problem within some hours. Great service！